What are the responsibilities and job description for the Ocean Import Agent position at Storm Search?
Responsibilities:
- Understand the processes, documentation, and terminology involved in international shipping from the time of purchase order issuance through the delivery of the cargo
- Apply industry knowledge and critical thinking to adapt processes and to create solutions in response to challenges both internally and externally
- Coordinate tasks on the shipments to meet all customer SOP requirements: booking approvals, processing pre-alerts, governmental filings, executing delivery, ensuring proper invoicing, etc.
- Collaborate with our international team members and third-party agents to ensure efficiency, excellent customer service, and creative problem resolution
- Build great relationships with customers, respond timely and follow up on issue resolution
- Provide reporting and documentation support to internal and external customers
- Participate in customer business reviews
- Apply industry knowledge and critical thinking to adapt processes and to create solutions in response to challenges both internally and externally
Skills:
- 1 years of experience of Ocean Import experience
- Proficient in Microsoft Office Suite of programs
- Excellent communication, prioritization, and multi-tasking skills
- Proven track record of strong customer service skills, interacting with customers and being client-focused
- Excellent follow up with customers and the network
- Critical-thinking, flexibility, and problem-solving skills to adapt to ever-changing tasks and customer needs
- High level of attention to detail
- Ability to work in a fast-paced and deadline-driven environment
Job Type: Full-time
Pay: $25.00 - $36.00 per hour
Experience:
- Ocean Import: 1 year (Required)
Work Location: One location
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