Ocean Import Agent

Storm Search
Iselin, NJ Full Time
POSTED ON 4/8/2022 CLOSED ON 6/6/2022

What are the responsibilities and job description for the Ocean Import Agent position at Storm Search?

Responsibilities:

  • Understand the processes, documentation, and terminology involved in international shipping from the time of purchase order issuance through the delivery of the cargo
  • Apply industry knowledge and critical thinking to adapt processes and to create solutions in response to challenges both internally and externally
  • Coordinate tasks on the shipments to meet all customer SOP requirements: booking approvals, processing pre-alerts, governmental filings, executing delivery, ensuring proper invoicing, etc.
  • Collaborate with our international team members and third-party agents to ensure efficiency, excellent customer service, and creative problem resolution
  • Build great relationships with customers, respond timely and follow up on issue resolution
  • Provide reporting and documentation support to internal and external customers
  • Participate in customer business reviews
  • Apply industry knowledge and critical thinking to adapt processes and to create solutions in response to challenges both internally and externally

Skills:

  • 1 years of experience of Ocean Import experience
  • Proficient in Microsoft Office Suite of programs
  • Excellent communication, prioritization, and multi-tasking skills
  • Proven track record of strong customer service skills, interacting with customers and being client-focused
  • Excellent follow up with customers and the network
  • Critical-thinking, flexibility, and problem-solving skills to adapt to ever-changing tasks and customer needs
  • High level of attention to detail
  • Ability to work in a fast-paced and deadline-driven environment

Job Type: Full-time

Pay: $25.00 - $36.00 per hour

Experience:

  • Ocean Import: 1 year (Required)

Work Location: One location

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