Senior Coordinator, Learning & Engagement

 Department: Learning & Engagement 
Division: Programs 
Location: Hybrid (Brooklyn, NY & Remote) 
Travel: 30% 
Reports To: Director, Learning & Engagement 
Status: Full Time, Regular, Exempt, Union 
Salary: $60,000 annually 

Deadline to apply: Friday April 19th, 2024, 5:00 pm ET


THE ROLE 

We are only accepting applicants who reside in New York City.

The Senior Coordinator, Learning & Engagement maintains StoryCorps’ “DIY” engagement activities by cultivating partnerships, facilitating online and in-person workshops, and managing content in our learning management system. Reporting to the Director, Learning & Engagement, the Senior Coordinator would be responsible for coordinating, scheduling, and conducting trainings delivered through individual and group instruction via workshops, meetings, demonstrations, and conferences. As a key member of the L&E team, the Senior Coordinator collaborates with other departments to provide training insights and materials. 
This role will be tasked with assisting and supporting the cultivation of new relationships with potential partners and sustaining relationships, and provision of quality services to existing partners. The Senior Coordinator has a deep commitment and enthusiasm for StoryCorps’ mission and creating learning environments that are not only accessible but also responsive to community needs. 

This position is designated as a union position. As such, it is subject to the terms and conditions outlined in our Collective Bargaining Agreement with CWA Local 1180. 

WHAT YOU’LL DO 

Partnership Development, Engagement, and Support 

• Respond to inquiries regarding partnership and training-based services and assist to develop custom partnerships to support community capacity-building for storytelling as part of both our outreach and fee-for-service tiers of service.
• Help to design and innovate opportunities to communicate with and engage StoryCorps’ DIY user network. 
• Assist and provide support to the Director, Learning & Engagement to maintain and uphold partnerships. 

• Manage development of new content in and maintenance of StoryCorps’ online training platform, reflecting best practices across StoryCorps’ programs.
• Support development and continuous improvement of new and existing workshop agendas, training guides, and presentation materials for in-person and virtual engagements
• Maintain internal library of training resources.​​​​​
• Support new content for StoryCorps’ online training platform, reflecting best practices across StoryCorps’ programs.
• Monitor and perform ongoing evaluation and assessment of training quality and effectiveness by regularly collecting and analyzing feedback on training services. 

• Travel regularly to deliver presentations and workshops to healthcare organizations, libraries, community organizations, and corporate partners, in NYC and nationwide. 
• Coordinate and conduct online engagements for StoryCorps’ DIY community and partner organizations. 
• Support partner and public use of the StoryCorps digital tools (including the Storycorps app, StoryCorps Connect, and the StoryCorps archive) and ensure trainings and materials reflect current features and user experience.

• Serve as liaison with independent producers and contractors, including video producers, graphic designers, and others to complete project deliverables.
• Collaborate with departments within Programs, Digital & Technical Innovation, External Relations, StoryCorps Studios, and Finance & Administration to ensure the development, improvement, and sustainability of StoryCorps services and systems (including, but not limited to the Public Archive and the StoryCorps app). 
• Perform additional duties to support the Learning & Engagement Department, as necessary and as assigned. 

• HS diploma plus 3 years of work experience or Bachelor’s Degree plus 1-2 years of equivalent work experience 
• 1-2 years of experience facilitating groups and workshops 
• 1-2 years of experience developing community partnerships 
• Comfort speaking and presenting to large groups in various settings and communities 
• Ability to translate complex concepts into easily digestible and engaging formats for learners with varying backgrounds and skill levels. 
• The ideal candidate will be a highly motivated professional with demonstrated project management, organizational and communication skills 
• Ability to pivot and be flexible when problems arise 
• Cultural competence and humility with an ability to thrive in a diverse work environment 

Preferred: 

• Fluency in Spanish or other non-English language 
• Familiarity with WordPress content management 
• Knowledge of LearnDash or similar Learning Management Systems Physical

• Travel Percentage: 30% (local and national travel) 

ABOUT LEARNING AND ENGAGEMENT 

StoryCorps’ Learning & Engagement expands StoryCorps’ reach and impact by providing individuals and organizations with opportunities to learn best practices from StoryCorps, engage with StoryCorps stories and digital recording and archiving tools, and integrate StoryCorps-inspired programs and practices in their communities. We do this by developing toolkits and resources to support community learning and engagement across StoryCorps’ core programs, providing fee-based training and consultation services for mission-aligned organizations, and managing StoryCorps’ free online learning hub (StoryCorps DIY). Our partners range from small, grassroots organizations to large, multi-service institutions in the public, nonprofit, and corporate sectors, with a long history of relationships with public libraries and healthcare institutions. 

ABOUT STORYCORPS 

StoryCorps' mission is to help us believe in each other by illuminating the humanity and possibility in us all — one story at a time. Since 2003, more than 600,000 people, in all 50 states, have recorded StoryCorps interviews about their lives. We preserve and archive their recordings at the American Folklife Center at the Library of Congress, the largest single collection of human voices ever gathered, and share select stories with the public through StoryCorps’ podcast, NPR broadcasts, animated shorts, digital platforms, and best-selling books. These powerful human stories reflect the vast range of American experiences, engender empathy and connection, and remind us how much more we have in common than what divides us. StoryCorps is especially committed to capturing and amplifying voices least heard in the media.

OUR COMMITMENT:

We seek to recruit and develop a staff whose diversity reflects the communities we serve, and strongly encourage applications from people of color, the LGBTQ community, and people of all ages, political beliefs, and cultures. StoryCorps records, shares, and preserves stories from across the country.

IN-OFFICE WORK:

Working at the StoryCorps office is optional except in certain circumstances, such as in-person training, if your position requires some in-office presence, or if your manager needs an in-person individual or team meeting, COVID guidelines permitting. For those who prefer to work in the office, that option remains.

COVID NOTICE:

All offers of employment requiring on-site/in-person work will be contingent on the candidate being Fully Vaccinated (at least two-weeks after last dose) prior to starting their new role. Reasonable accommodations can be discussed with HR personnel for individuals who cannot be vaccinated due to medical or religious reasons. Proof of vaccination status is required at the time of extending the offer.