What are the responsibilities and job description for the Service Advisor position at Stotz Equipment?
Job Details
Description
Stotz Equipment, a John Deere Dealer is looking for a Service Advisor. This position will support the service department by managing work orders, customer communications, processing warranty claims, and scheduling service technicians. The candidate will assist the Service Manager in controlling department expenses, and manage the workflow from opening work orders to closing and invoicing. Must have strong communication skills and be focused on customer service.
What you'll do
- Communicate with customers to schedule service, as well as the collection of payment for services rendered.
- Check-in customer equipment coming into store.
- Maintain Service Department records.
- Assist Service Manager/Shop Foreman in controlling department expenses
- Open work orders as directed by Service Manager/Shop Foreman and maintain control until closed and invoiced.
- Assist Service Manager in coordinating customer clinics, field days, and related promotional events.
- Update customer profiles using equipment, hours, or other information from customer work orders.
- Assist in scheduling internal and external technician training.
- Maintain service library with information that is current. (i.e., files, bulletins, manuals, etc.)
- Work with technicians to help accurately quote service work
Qualifications
Job Requirements
- Customer Service focused
- Organized and highly motivated.
- Basic mechanical knowledge to talk intelligently with customers about the repair process.
- Computer skills as well as experience in Word and Excel.
- High integrity, loyal, team player, organized and highly motivated
- Excellent oral and written communication skills
- Able to work a varying work schedule/shift and be flexible
- Multi-tasking effectively is a must as well as staying organized and able to operate under stress.
- Dedicated, Dependable, and Flexible
- Must be able to pass a pre-employment physical and drug screen.
Preferred Experience
- Excellent time management skills to manage work orders in a high volume shop
- Communicating with customers and providing excellent customer service
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee is regularly required to stand, sit, talk, hear, and use hands and fingers to operate a computer keyboard and a telephone
- Specific vision abilities required by this job include close vision requirements (i.e. having the visual acuity to read words and numbers on the computer screen and on paper.)
- Hearing ability sufficient to communicate with others in person or over the phone
- Light to moderate lifting may be required (up to 50 pounds)
- Ability to reach, stoop, kneel, and bend as needed
More about the Company
The company was founded as Arizona Machinery in 1947 and has been under the same family's leadership since. Tom Rosztoczy, CEO of Stotz Equipment since 1998, has grown our company from 3 to 24 dealerships operating in 8 western states. In 2013, all dealerships were consolidated under the name Stotz Equipment. The name Stotz -- a shortened version of the family last name -- was suggested by employees to make sure our growing company never loses sight of its family history. With a history of success, Stotz is always looking toward the future. Growth plans for the future will offer you an ever-changing environment with immense professional growth opportunities. Stotz Equipment believes that people are the company's number one asset. People are the starting point in the company's Circle of Success. Every employee at Stotz strives toward our ambitious vision of "To be the Best Equipment Dealer in the World".
