Floor Manager

Job Title: Floor Manager

Job Summary:

We are looking for a dynamic Floor Managers to assist in leading the daily operations of our multi-venue nightclub and honky-tonk, Friends in Low Places. Reporting directly to the Assistant Genral Manager, our Floor Managers will be responsible for ensuring that the venue operates on a day-to-day basis efficiently, safely and profitably. These managers will build consistent and fully staffed departmental schedules for FOH employees and work closely with other departments to efficiently execute events and activities. Additionally, our floor mgmt. team will oversee and maintain an efficient operation of the department and exceed guest’s expectations for quality of product and service. This position will ensure that all FOH operations are maintained at an elite level and in concert with the larger service mission of genuine hospitality and compassionate, consistent leadership.

Key Responsibilities

The Floor Managers will be responsible for:

• Provide visible leadership and consistent floor management to all of our teammembers
• Inspecting all areas of the restaurant to ensure standards of service are maintained
• Train, evaluate and schedule all restaurant staff
• Lead by example; coach and mentor individual team members to develop their skills and maximize performance
• Attend all meetings, trainings assigned
• Lead daily departmental pre-shifts and meetings
• Organize greeting, seating and exiting of all guests using a professional demeanor
• Share ideas, best practices and problems with the team and encourage their input in helping make decisions where possible
• Perform a variety of other duties as assigned by management
• Supervise, oversee, and steer daily operations
• Ensure consistent and appropriate hiring, training and on-boarding of staff
• Anticipate and oblige needs of guests and ensure a culture of guest accommodation is rampant within the venue
• Maintain knowledge of current information, including city-wide events and other items that could affect business appropriate staffing levels
• Manage assigned operational functions within the venue consistent with the strategic plan and vision
• Manage responsibilities for the departments to include: hiring of new team members, promotions, creating a work environment that promotes teamwork, performance feedback, discipline, recognition, and termination
• Supervise and monitor guest satisfaction scores/metrics and ensure digital presence and social reviews receive 100% response rate
• Instill a culture of employee recognition alongside consistent and compassionate leadership
• Ensure compliance with all local, state and federal laws and regulations