Benefits Service Delivery Manager

Career Opportunity: Benefits Service Delivery Manager with Consoliplex

Remote position in the Cleveland, OH area

Do you have experience with employee health benefits? Are you a strong leader looking for an opportunity that will challenge you to grow and develop your skills? Are you looking for a remote opportunity? If so, have we got a job for you!

Consoliplex is the industry leader in providing high quality health plan management services to chambers of commerce, trade associations and other organizations that aggregate small businesses together for health benefit solutions. In addition to providing high value administrative, technology, and advisory services to its customers, Consoliplex coordinates the efforts of the various service providers also required to administer the health plan while holding them to the same standard of integrity that Consoliplex demands of itself.

As the Benefits Service Delivery Manager with Consoliplex, you will lead the service operations team to provide support to brokers, employers, and carriers and help to advance our operational functionality and capabilities with service partners. You will cultivate and maintain relationships with service vendors, lead the service team, including managing workload, coaching, and ensuring KPIs are consistently met, and assist with escalated service inquiries. You will also work with service partners to resolve issues when required, assess customer feedback, and refine or establish service workflows as necessary.

This is a remote position in the Cleveland/Northeast area of Ohio. The ideal candidate will be a customer focused, proactive self-starter, with strong analytical and reporting skills and keen attention to detail.

To be considered you will have:

• Bachelor's degree or equivalent work experience in a similar role
• 5 years of prior experience working with health benefits brokers, carriers, service providers and external business partners
• Understanding of MEWA regulatory compliance and the ability to explain compliance requirements, documents, and procedures to stakeholders, preferred
• Experience working with various software applications on a day-to-day basis (Office, Outlook, Web, CRM, etc.)
• Track-record of problem solving, critical thinking, and the ability to work independently and with a team
• Excellent communication, writing, and presentation skills
• Strong customer service and project management skills
• Sets high personal standards for performance
• Self-motivated with the ability to take initiative and work independently in a work at home environment
• Clear and concise verbal and written communication skills

What will set you apart (Preferred knowledge, skills, and abilities):

• Health and Life license, CEEBS, or any health insurance industry certification
• Prior experience leading and managing a team
• Experience working with COBRA and state continuation laws
• Knowledge of ERISA compliance for employee benefit plans
• Experience with Medicare and the Small Employee Exception (SEE) process

To learn more about our organization, please visit our website and LinkedIn page:

https://consoliplex.io/

https://www.linkedin.com/company/consoliplex/

Are you looking for an opportunity where you will be challenged to grow and develop your benefits and leadership skills? If you're ready to roll up your sleeves and get to work, apply online today.

Employer is EOE/M/F/D/V.