Post Deployment Support

STRATEGIC STAFFING SOLUTIONS (S3) HAS AN OPENING!

Strategic Staffing Solutions is currently looking for a Post Deployment Support Technician for a contract opportunity with one of our largest clients located in Des Moines, IA!

Title: Post Deployment Support
Location: Des Moines, IA (onsite)
Duration: 6 Months
Role Type: W2 Contract Engagement

Role Summary

ON-SITE AT HOSPITAL

Contractor will need to travel between 2-4 local locations. Mileage at 65.5 cents per mile, between sites, can be expensed.

Post-deployment refers to the set of activities, processes and tasks undertaken after a device has been successfully deployed to its target location. This phase is critical for ensuring that the end user is fully functional and operating effectively.

Job responsibilities:

• Collaboration between the deployment team operations, security and customer support teams
• Responding to and resolving customer issues.
• Ensuring customer satisfaction.
• End-User Support efficient and responsive customer support is crucial during post deployment. Help users navigate and understand any new applications & features, and troubleshooting and resolving issues.
• Documentation updating and maintaining work documentation and service tickets.
• This is a physical role that requires unencumbered mobility throughout the facility. This will include moving computer equipment and the ability to lift up to 50 lbs. Travel is required to other sites.
• Overtime is required.

The S3 Difference

The global mission of S3 is to build trusting relationships and deliver solutions that positively impact our customers, our consultants, and our communities. The four pillars of our company are to:

• Set the bar high for what a company should do
• Create jobs
• Offer people an opportunity to succeed and change their station in life
• Improve the communities where we live and work through volunteering and charitable giving

As an S3 employee, you re eligible for a full benefits package that may include:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• 401(k) Plan
• Vacation Package
• Life & Disability Insurance Plans
• Flexible Spending Accounts
• Tuition Reimbursement