What are the responsibilities and job description for the Desktop support technician position at Strategic Systems?
Job DescriptionConversion Compucom 23 8 : 00 AM - 4 : 30 PM , M-F Please observe following drug and background requirements : US Citizenship required for GE Aerospace due to Export Control Government regulations.
GE Aerospace requires First Advantage background check .Repair, test, image and clean PC’s, laptop, monitors, printers, and other related hardware.
Maintain, analyze, and troubleshoot, software and computer peripherals. Ability to setup, configure and add all hardware.
Experience with asset management. Install, move, add, and change. Large IMAC events expected for client printer migration and PC refreshesAssure that all tickets requiring follow up work and / or calls receive appropriate attention.
Assist with installations, configurations, upgrades, patch, and other maintenance actives of server equipment. Perform backup, recovery, and security procedures both planned or during emergency.
Follow established procedures to detect, diagnose, and accurately report outage of critical site applications.Assist with diagnoses of network hardware and performance problems.
Perform approved installation, configuration, and maintenance of physical network. Perform network system administration task both planned or during emergency.
Comfortable with face to face interactions as will be required to provide technical support to end users in-person at the customer’s siteBack up and burn end user data.
Assist in developing and documenting improvements to current processes. Assist other coworkers in resolution of end users’ technical issues across the program.
Assist Site Leader in the execution of established processes and escalations.Ability to handle multiple projects.Experience working in enterprise environment.
Be physically able to lift up to 40lbs, bend, crawl, and lay in order to support customer computer systems.Be able to be on feet and physically walk potentially a good portion of the day while visiting customers work area.
Interview Process : 1) Phone screening2) Video Microsoft Teams meeting with Customer3) Onsite visit with Customer including interview and tour.
Last updated : 2024-06-15
Salary : $23
