What are the responsibilities and job description for the HOA Community Manager position at Stratford Management?
A locally owned company in North Central Tucson is seeking a self-motivated community manager.
The Community Association Manager (CAM) is responsible for the management and support of community associations ( HOAs), including, but not limited to: daily operations, regular interaction with and support of Board of Directors members/homeowners/vendors, meeting attendance, budget preparation, and overall community business management.
JOB DUTIES AND RESPONSIBILITIES:
Manage a portfolio of communities that includes homes, townhomes, and/or condominiums
Guide, assist, and recommend a course of action for Board members to conduct business using Leadership Management (proactive planning)
Provide management services in compliance with the terms of the management contract
Assist Board and homeowners with problem resolution
Provide fiscal management, including, but not limited to: reviewing and approving invoices, coordinating tax preparation and reserve study updates, and reviewing completed financial statements for accuracy prior to distributing to the Board each month
Conduct site reviews and provide oversight of related compliance matters
Review and submit requests for vendor bids and contracted services
Attend association meetings, including, but not limited to: annual, turnover, and Board
Prepare Board packets, agendas, and calendars in preparation for scheduled and unscheduled meetings
Communicate in-person, via telephone, and/or email to Board members, homeowners, and vendors regarding community business in a timely manner
Maintain current knowledge of governing documents, applicable state statutes, and local ordinances that apply to each assigned community
Oversee all aspects of the client?s relationship with our Company to ensure success and retention
Work independently, with little oversight, and with accountability to Division Leadership for the end result achieved
Demonstrate a positive attitude and ownership mentality; we believe each employee can build his/her own future
Share after-hours emergency phone duties (as directed by your supervisor; for CAMs and above)
Other duties and special projects as assigned
QUALIFICATIONS:
High School Diploma (or equivalent); Associate?s Degree preferred
Solid knowledge of Microsoft Outlook, Excel, and Word
Strong leadership abilities and comfort with public speaking (small and large groups)
Conflict resolution skills
Ability to meet deadlines and address time-sensitive issues
Superior multi-tasking skills
Excellent written and verbal communication
Ability to provide high-level customer service with astute attention to detail and organization
Must be a team player
Ability to manage workflow amid shifting priorities
Willing to learn Company process and procedures, and learn/use proprietary software
Adaptable and dependable with a solid attendance record
Professional and respectful demeanor with all staff and guests at all times
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Work Location:
- One location
Work Remotely
- No
Job Type: Full-time
Pay: $42,000.00 - $54,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- Overtime
Education:
- Associate (Preferred)
Experience:
- VMS: 1 year (Preferred)
- community management: 1 year (Preferred)
License/Certification:
- Driver's License (Required)
Work Location: One location