What are the responsibilities and job description for the Front Desk Concierge position at Stratton Amenities?
Stratton Amenities, a leading provider of luxury concierge services for upscale apartments and condominiums, is seeking Hospitality Superstars for the role of Front Desk Concierge at our luxury high rises in . We are committed to creating the most hospitable experience for our associates, residents, and clients.
The ideal candidate will have a strong hospitality background, a proven record of guest service excellence, and a clear understanding of luxury customer service. They will be accustomed to fast-paced environments, have excellent communication skills, and be passionate about providing exceptional customer service.
SHIFTS: Thurs-Fri: 3:00PM-11:00Pm & Sat-Sun: 7:00AM-3:00PM, 11:00PM-7:00AM (Sun-Tues)
Key Skills and Knowledge:
- Extensive experience in the hospitality industry
- Proven track record of Guest Service Excellence
- Comfortable in fast-paced environments
- Deep understanding of luxury customer service excellence
- Ability to anticipate residents' and guests' needs
- Excellent written and oral communication skills
- Polite, professional conduct and excellent interpersonal skills
- Proactive attitude with a knack for creative problem-solving
- Passion for providing top-notch customer service at all times
- Mature, dedicated, committed, and independent with a strong drive
- Excellent organizational skills
- Background in customer service, guest services, hospitality, or retail
- Quick learner with a commitment to exceeding residents expectations
- Confident and able to prioritize and meet deadlines under pressure
- Availability to work weekends
Primary Responsibilities:
- Greet and direct residents and visitors with a friendly and positive attitude
- Exceed residents' and guests' expectations by providing anticipatory service
- Build and maintain strong relationships with residents, vendors, and contractors
- Maintain confidentiality of residents
- Maintain professional telephone etiquette and message delivery
- Accurately log guest packages, ensure timely delivery, and perform package inventory audits
- Monitor lobby and surveillance cameras and patrol property to ensure resident safety and security
- Monitor access throughout the shift and ensure authorized resident and guest use only
- Caution residents or guests behaving in an unsafe manner
- Perform all other duties as assigned
Stratton Amenities is an equal opportunity employer. We firmly believe that diversity and inclusion are crucial to fostering connections in a culture of service.
