Admissions Coordinator

Be a Star at the Straz Center for the Performing Arts!

The Admissions Coordinator is responsible for processing student enrollment of the Patel Conservatory. This position serves as a primary point of contact in response to inquiries and requests for information pertaining to classes and registrations. The Coordinator will work with other Admissions staff to ensure the smooth operation of the department with an emphasis on providing a premier guest experience for Conservatory families.

Located in downtown Tampa, the Straz offers a team-based work environment and a full package of benefits for full-time staff including options for health/dental, vision, etc., plus a generous 403(b) plan.

Primary Duties and Responsibilities:

Registration and Administration:

• Assists with and is knowledgeable about the student orientation process, the registration system, parking, student badges and all other Conservatory policies.
• Assists with processing student enrollments and other orders in Tessitura and ASAP systems.
• Assists with checking in students for private lessons and ensuring payment for lesson has been processed.
• Assists with maintaining up to date class rosters for all teachers.
• Completes other Admissions-related special project duties and provides administrative support to the education department as needed.

Financial Interactions:

• Receives payments and processes all financial transactions into the student registration system, keeping all payment information secure and confidential.
• Assists in processing financial aid awards and accurately applies to accounts following the standard operating procedure.
• Assists with past due balance collections.

Sales and Customer Service:

• Possesses knowledge of all Conservatory activities by becoming familiar with the catalog, events/class schedules, and staying informed of department policies.
• Possesses knowledge of Straz Center donations and benefits for Conservatory families.
• Proactively turns interested parties into students through sales and thorough knowledge of performance tracks and disciplines.
• Adheres to Admission's customer service standards while ensuring phone, email, and face-to-face inquiries from current and potential students and parents are responded to in a timely manner with accurate information regarding classes, camps, and programs offered by the Conservatory.
• Works with department leadership and Admissions staff to maintain accurate enrollment waitlists.
• Takes ownership of customer issues and sees them through to resolution, ensuring that any unresolved issues are referred to the Admissions Manager.

Minimum Qualifications:

• Strong customer service, interpersonal and teaming skills to create positive relationships with parents, students, and staff.
• Excellent communication skills (both verbal and written).
• Detail oriented individual with strong administrative skills, organizational, and multi-tasking abilities.
• Ability to resolve telephone and in-person inquiries in a tactful and friendly manner.
• Ability to maintain confidentiality and use appropriate discretion in the performance of job duties.
• Ability to remain poised and effective in a dynamic, fast-paced work environment.
• Ability to perform basic math equations correctly.
• Proficiency with Microsoft Office applications including Outlook, Word, and Excel. Intermediate Excel proficiency required.
• Availability to work a flexible schedule including evenings and weekends as needed.

Education and Work Experience:

• High school diploma.
• Previous experience in customer service and administration preferred.
• Spanish as a second language is helpful.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

• While performing the duties of this job, the employee is regularly required to remain stationary for extended periods of time, use the computer, reach, and communicate both in person and by telephone.
• The information contained in this physical standards description is for compliance with ADA and is not an exhaustive list of duties performed. The individuals currently holding this position perform additional duties and additional duties may be assigned.

Special Conditions of Employment:

• The nature of this job requires that the employee work on-site as a regular work routine.
• COVID vaccination preferred.

The David A. Straz, Jr. Center for the Performing Arts, Inc. is an equal opportunity employer committed to being an inclusive workplace and strongly believes in the importance of having a diverse group of individuals represented. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

Please visit our website at www.StrazCenter.org to learn more about the Straz Center.