Outreach Scheduling Coordinator

Description

Outreach Scheduling Coordinator  

Join Us in Making a Difference at STRIDE Community Health Center! 

At STRIDE Community Health Center, we are more than a healthcare provider – we are a community-driven force, passionately serving individuals with a 30-year legacy of excellence. As a 501(c)(3) Federally Qualified Health Center (FQHC), STRIDE is deeply rooted in responding to the primary healthcare needs of the medically indigent population in suburban Denver. 

About Us: 

• Founded in 1989 

• One of the Largest FQHC in Colorado 

• Comprehensive healthcare services aligned with our mission 

We're expanding our team and are looking for dedicated professionals to join us in our mission to provide exceptional healthcare services. If you're ready to make a meaningful impact, consider a career with us. 

Essential Duties and Responsibilities:  

• Designing processes and tools to reach out to patient populations overdue for preventative health services via recall lists, waitlist and other resources that are available. 

• Work with patients in person, via telephone, and other communication methods on improving their overall wellness and schedule necessary appointments. 

• Utilize EHR (Epic) and other data systems to retrieve and/or input patient demographics and health data. 

• Schedules and cancels appointments according to preset scheduling guidelines. 

• Document appropriate communication in patient charts after each phone encounters. 

• Offers the patient guidance and education related to their specific needs.  

• Connects patients to resources within STRIDE and the community to address identified health concerns. 

• Provides timely documentation and required reports for all population health management activities 

• Contributes to population health efforts including targeted outreach and scheduling of patients based on specific criteria such as the presence of a chronic condition, wellness visit due, preventative health needs, recent emergency department or hospital visit, or at provider/organization request. 

• Follows departmental standard workflows. 

• Supports quality improvement activities including those informed by external partners, payors, accreditors, and regulators as assigned. 

• Demonstrates professional behavior with the public, patients, and peers at all times 

• Registers, check-in, and checks-out patients for all services 

• Maintains charts, and ensures Health Insurance Portability and Accountability Act (HIPPA) and OSHA compliance while demonstrating understanding of regulation 

• Collects and uploads all necessary documentation and consents 

• Promptly and accurately updates patient records including financial and demographic information 

• Promptly coordinates scheduling of new patient referrals, gathers necessary information, and schedules appointments accordingly 

• Collects copayment and account balances at time of service 

• Acts as liaison between patients and Billing Department regarding charges, payments, and insurance 

• Contacts patients to follow up on no-shows and reschedule appointment 

• Ensures all schedules are filled and maintained 

• Completes all other duties as assigned 

We Offer: 

Competitive Compensation: 

Hourly rate of $20.21-$25.00/hour, commensurate with experience. 

• Medical, Dental, and Optional Vision Insurance.  

• Paid-Time-Off (PTO) and paid holiday! 

• Company Paid Life Insurance and long-term disability. 

• A 401K retirement savings plan & match!  

• Flexible Spending Account (FSA) and Dependent Care options.  

• Tuition reimbursement 

• And more! 

And much more! 

If you're seeking a rewarding career where your skills align with our commitment to community-centric healthcare, apply now and become part of the STRIDE family. 

Qualifications

Job Qualifications: 

A successful candidate will possess the following education or formal training:  

• Excellent customer relation skills and ability to communicate professionally and effectively with and patients and practice staff. 

• Ability to work remotely in a quiet, designated workspace free of distraction and commute to Stride clinics as assigned adhering to the Stride Remote Work Policy. 

• Knowledge of healthcare IT, patient centered medical home concepts. 

Knowledge, skill, and ability:  

• Ability to interact positively and build rapport with patients, coworkers and/or external contacts. 

• Ability to work independently and organize work in a manner that ensures accuracy and efficiency. 

• Ability to demonstrate the capability to respond to the needs and concerns of the full range of Stride diverse patient population effectively and sensitivity  

• Ability to thrive within a dynamic work schedule, growing program, and multiple roles.  

• Ability to set priorities, motivate and help top performers achieve goals. 

• Ability to manage time and meet deadlines 

• Ability to accept and learn from constructive criticism.  

• Ability to communicate effectively to all levels of employee in person and in writing.  

• Ability to protect the confidentiality of patient, employee, and business information. 

• Outstanding interpersonal relationship building and employee coaching and development skills.  

• Skill in using a variety of computer software including but not limited to the internet and MS Office Products, Electronic Records, Epic.  

Education or Formal Training:  

• Preferred: Associate degree or equivalent in healthcare administration 

• Will consider: High school diploma or GED  

• Spanish language proficiency preferred 

Experience: 1 years related experience or customer service experience preferred.  

Material and equipment directly used: Computer, EHR (Epic) printer, multi-line telephone systems, fax machine, copy machine, calculator, Microsoft Office products including Outlook, Excel, TEAMS, and internet.  

Join Us. Together We Improve lives. 

STRIDE verifies employment authorization including, eligibly for employment, education, license, and certification, etc. 

A successful candidate will live STRIDE ICARE values: 

Integrity doing the right thing even when no one is watching. 

Compassion meeting the patient where they’re at with empathy. 

Accountability doing what we say were going to do. 

Respect showing attention to human dignity. 

Excellence having a growth mindset; striving to learn more and practice continuous improvement. 

STRIDE recognizes and appreciates the rich array of talents and perspectives that equal employment and diversity can offer our organization. STRIDE is committed to making all employment decisions based on valid requirements. No applicant shall be discriminated against in any terms, conditions or privileges of employment or otherwise be discriminated against because of the individual's race, creed, color, religion, gender, national origin or ancestry, age, mental or physical disability, sexual orientation, gender identity, genetic information, or veteran status. STRIDE does not discriminate against any "qualified applicant with a disability" as defined under the Americans with Disabilities Act and will make reasonable accommodations when they do not impose an undue hardship on the organization. 

In an aim to help keep our patients, staff, and communities safe, STRIDE requires that all hired employees be fully COVID-19 vaccinated and to obtain an annual flu shot. STRIDE CHC employees are also required to be screened for tuberculosis and to complete a PPD test.