Implementation Specialist

About Us 

Stride Funding is a venture-backed, mission-driven startup transforming access to education and career pathways. We are revolutionizing the way employers attract and retain critical talent, while simultaneously tackling the student debt crisis. (Yep, we think BIG.) Our innovative platform meaningfully connects employers, educational institutions, and diverse talent to drive mutual benefit—using accessible education financing as the thread. We like to think of ourselves as more than a fintech; we’re a catalyst for economic mobility. 

A Forbes Fintech 50 company, portfolio company of SHRM (Society of Human Resource Management — the largest HR organization out there!) and recipient of “Startup of the Year” by StartUp Boston, Stride is driven by our commitment to social impact and innovation. We are reshaping the future of the workforce one opportunity at a time. Join us on our journey to give power to learners and unlock fulfilling careers that drive positive change in their communities and beyond.

• Our platform is central to Stride’s Growth so we are seeking a dedicated and detail-oriented Implementation Specialist to join our growing team at Stride. The ideal candidate will be responsible for managing implementations across multiple products for our external partners. We are looking for someone with strong communication, organization, and project management skills, as well as a high level of autonomy and drive for continuous improvement.

• Manage end-to-end implementations of our products for external partners, ensuring timely and successful delivery according to established requirements and timelines.
• Collaborate closely with partnership managers and product managers internally to gather and establish implementation requirements, and to coordinate efforts in delivering solutions to the customer.
• Serve as the internal company liaison between sales, partnerships, engineering, and product teams, facilitating communication and alignment in the setup of new programs and expansion of existing programs.
• Develop and maintain simultaneous project plans, timelines, and status reports to track progress and ensure all stakeholders are informed and engaged throughout the implementation process.
• Provide training and support to clients during the implementation phase, ensuring a smooth transition and optimal utilization of our products.
• Identify and escalate any implementation risks or issues to relevant stakeholders, and work proactively to address and resolve them in a timely manner.
• Continuously seek opportunities to improve implementation processes and procedures, driving efficiencies and enhancing the overall customer experience.

• 2 years of experience in a similar role, managing implementations/customer onboarding for software products or solutions.
• Strong communication skills, both written and verbal, with the ability to effectively engage and interact with internal and external stakeholders at all levels.
• Excellent organization and project management skills, with the ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines.
• Proficiency in presentation skills, with the ability to articulate complex technical concepts in a clear and concise manner.
• General understanding of the software development lifecycle (SDLC), including Agile methodologies.Proven ability to work collaboratively in a cross-functional team environment, fostering teamwork and driving results.
• Experience in lending, fintech, or similarly regulated industry is a plus, but not required

• Competitive cash and equity compensation Health benefits (health & dental)
• 401kCommuter benefits
• Flexible PTO policy
• Opportunities to grow and perform in a fast-paced environment alongside a stellar team

If you are a highly driven individual with a passion for technology, and you thrive in a dynamic and fast-paced environment, we want to hear from you! Join us in revolutionizing the workforce solution industry and making a meaningful impact on businesses worldwide. Apply now to be a part of our growing team!We are committed to creating a diverse and inclusive workplace where all employees feel valued, respected, and empowered to contribute their unique perspectives and talents. Stride is an equal opportunity employer and prohibits discrimination and harassment of any kind. We embrace diversity and are dedicated to providing equal employment opportunities to all individuals regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.