Partner Success Manager

About Us 

Stride Funding is a venture-backed, mission-driven startup transforming access to education and career pathways. We are revolutionizing the way employers attract and retain critical talent, while simultaneously tackling the student debt crisis. (Yep, we think BIG.) Our innovative platform meaningfully connects employers, educational institutions, and diverse talent to drive mutual benefit—using accessible education financing as the thread. We like to think of ourselves as more than a fintech; we’re a catalyst for economic mobility. 

A Forbes Fintech 50 company, portfolio company of SHRM (Society of Human Resource Management — the largest HR organization out there!), and recipient of “Startup of the Year” by StartUp Boston, Stride is driven by our commitment to social impact and innovation. We are reshaping the future of the workforce one opportunity at a time. Join us on our journey to give power to learners and unlock fulfilling careers that drive positive change in their communities and beyond.

What We Need:

Stride Funding is seeking a dynamic and strategic Partner Success Manager to join our expanding Partner Success team. In this role, you'll be instrumental in fostering strong relationships with our partners, ensuring their success with our innovative financing and talent solutions. If you're passionate about driving growth and delivering exceptional value to partners, we want you on our team!

• Develop and nurture strong, collaborative relationships with Stride Funding's strategic partners, including Fortune 500 employers (focus on healthcare), educational institutions, and workforce development programs.
• Conduct regular partner check-ins and strategic business reviews to understand their needs, drive adoption, and maximize partner satisfaction.
• Utilize partner usage metrics and feedback to identify opportunities for deeper engagement and expansion of Stride Funding's impact.
• Serve as a trusted advisor and product expert for partners, providing guidance, training, and support to ensure successful integration and utilization of Stride Funding's financing solutions.
• Collaborate cross-functionally with internal teams, including Product and Marketing, to advocate for partner needs and drive product enhancements that align with Stride and the partner's objectives.
• Contribute to team development by sharing knowledge, best practices, and insights from partner interactions to enhance overall team effectiveness and success.
• Pairs with sales leads and implementation staff for effective handoffs pre and post-sale.
• Coordinates and prioritizes multiple partner launches while managing day-to-day requests from partners objectives.
• Contribute to team development by sharing knowledge, best practices, and insights from partner interactions to enhance overall team effectiveness and success.
• Pairs with sales leads and implementation staff for effective handoffs pre and post-sale.
• Coordinates and prioritizes multiple partner launches while managing day-to-day requests from partners.

• Proven track record of building and maintaining strong relationships with partners or clients, with a focus on driving mutual success and achieving business goals.
• Strong problem-solving skills, with the ability to identify root causes of issues and recommend effective solutions to drive long-term partner satisfaction.
• Excellent communication skills, both verbal and written, with the ability to effectively engage and influence stakeholders at all levels.
• Good judgment and autonomous decision-making when identifying, addressing, and collaborating on solutions and/or increased scope-of-works with partners
• A collaborative and team-oriented mindset, with a passion for working cross-functionally to achieve shared objectives and deliver exceptional results.
• Strategic thinking abilities, with the capacity to understand partners' broader goals and develop plans to help them achieve success with Stride Funding's solutions.
• Flexibility and adaptability to thrive in a fast-paced, dynamic environment, with the ability to manage multiple priorities and navigate change effectively.
• 5 years of experience in a client-facing or relationship-building role, such as Partner Success, Customer Success, or Account Management.
• Strong analytical skills, with the ability to interpret data and derive actionable insights to drive partner engagement and business growth.
• Something about an autonomous nature - need to wordsmith

• Competitive cash and equity compensation 
• Health benefits (health, vision & dental), 401k
• Commuter benefits
• Flexible PTO policy
• Opportunities to grow and perform in a fast-paced environment alongside a stellar team.

If you are a highly driven individual with a passion for technology, and you thrive in a dynamic and fast-paced environment, we want to hear from you! Join us in revolutionizing the workforce solution industry and making a meaningful impact on businesses worldwide. Apply now to be a part of our growing team!

We are committed to creating a diverse and inclusive workplace where all employees feel valued, respected, and empowered to contribute their unique perspectives and talents. Stride is an equal opportunity employer and prohibits discrimination and harassment of any kind. We embrace diversity and are dedicated to providing equal employment opportunities to all individuals regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.