Member Experience Associate

Stride helps people get and use their own affordable benefits, saving them time and money on everything from health insurance to taxes. We’re looking for a Member Experience Associate to join our award-winning customer service team. You’ll be helping people find, enroll and use quality, affordable health insurance, assisting them with questions and problems, and serving as the voice of our customers to the rest of the company so we can deliver the best possible services and experience. Because we’re a fast-growing startup, your role will be constantly evolving. We're looking for someone excited by the prospect of rolling up their sleeves and continuously improving the way we do things, without ever losing sight of the primary objective: helping people get and use affordable benefits. You work well in a dynamic work environment and adapt easily when goals and priorities change. You view every problem as a satisfying challenge to find a creative solution. What you'll get to do everyday - Help people find and use affordable benefits including health, dental, vision & life insurance - Interact with customers by phone, email and chat to solve their problems and answer their questions - Develop content for internal and external consumption like blog posts, guides and help center content - Provide customer feedback and insights to our product and marketing teams to help improve our offerings - Work with people who are really passionate about providing best-in-class customer service What you'll get from working at Stride - The passion, patience and empathy required for providing outstanding customer service - The ability to communicate complex topics in simple, clear terms - A curiosity to learn the ins and outs of healthcare, taxes, and other benefits - Someone who can make fast, smart decisions in high-pressure situations - This position is expected to work Pacific Standard Time, as well as during normal and extended business hours. Cherries on top 1+ years customer service experience in health insurance, benefits, or gig/freelancer platforms License to sell health, life and accident insurance in one or more states Familiarity with 1099 tax returns Preferred Locations: Salt Lake City, Utah (where we are opening our second office location) or San Francisco Bay Area (where our HQ is based) preferred. This position is also open to remote candidates. About Us At Stride, we help people who work for themselves save time and money on things like insurance and taxes by providing simple, easy to use software, tools and services. The world’s largest work-for-yourself platforms like Uber, Etsy, Airbnb, Instacart, Postmates, Rover, TaskRabbit, Care.com, and others use Stride to help recruit, retain and motivate their communities of independent workers. While we are fully remote right now, our headquarters are in San Francisco and we are building a second office location in Salt Lake City. We will be supporting a flexible work structure going forward. We’re backed by leading investment firms including Venrock, New Enterprise Associates, and F-Prime Capital Partners. Come help us take the work out of working for yourself!