FRONT DESK MEDICAL RECEPTIONIST

StrideCare is a fast-growing medical group who is committed to delivering personalized, quality, patient-centric care. Our team of providers and staff place patient care at the core while delivering an efficient and fulfilling experience for both patients and providers. We are seeking Front Office Associates that are passionate about improving the quality of life for our patients through exemplary, compassionate care to join our team.

StrideCare is a multi-specialty physician group focused on delivering comprehensive lower extremity care across Texas. Our expert doctors specialize in the treatment of foot and ankle problems, lower extremity care, wound care, vascular and vein care. Our physicians and surgeons offer multi-disciplinary treatment for common and complex conditions including diabetes, peripheral arterial disease, neuropathy, diabetic foot ulcers, venous insufficiency, and wounds. 

StrideCare is headquartered in Dallas, Texas with practices across the state.

Job Summary:

• Welcomes patients and visitors to the medical office by greeting patients and visitors in person and on the telephone and answering inquiries or referring questions to other staff members.
• Schedules appointments for the physicians and physician assistant to optimize patient satisfaction, provider time and most effective use of examining and treatment rooms. Prepares a daily schedule of examinations for each provider.
• Retrieves patient files from cabinet, checks for correct sequence of papers, inserts new patient record forms, and places files in sequence for physician examination or treatment.
• Endeavors to keep patients on schedule by reminding provider of service delays.
• Assists ill or distraught patients as necessary. Telephones taxis or family members when necessary for transportation.
• Maintains reception area in a neat and orderly condition.
• Assists patients with insurance papers and billing questions.
• Opens and sorts office mail. Delivers outgoing mail to the post office at end of day.
• Participates in the medical office emergency routine when required. Summons ambulance or EMS or assists other staff members as needed.

Qualifications and Education Requirements:

• High School Diploma or Equivalent (required)
• One year of customer service experience (required) 
• Some knowledge of electronic medical records software
• Some knowledge of medical terminology, and insurance verification
• Knowledge of state and federal regulations for this position; including HIPAA and OSHA guidelines
• Current CPR/BLS or willing to obtain within 30 days

StrideCare offers a total rewards benefits package that includes:

• Major medical insurance 
• Dental and vision 
• 401k
• Long- and short-term disability 
• PTO
• Paid holidays
• No weekends, evenings, nights, or holidays
• Excellent work - life balance (Monday - Friday work schedule)
• Employee Assistance Program and more!