What are the responsibilities and job description for the Customer Success Engineer position at Striim, Inc?
Striim is hiring a Customer Success Engineer, a passionate technical leader who engages our customers throughout the life cycle on the Striim Platform. A Customer Success Engineer, partners with a Customer Success Manager to create a guided journey through the solution implementation phases, will be principally responsible for new customer onboarding, solution architecture strategy, and technical enablement for existing customers. In a highly customer-focused role, Striim’s Success Engineers are driving toward operational excellence, continuous learning, and mission critical innovation. This is a fully technical and hands-on position.
Responsibilities:
• Onboarding of new Striim customers, delivering learning, solution strategy, technical enablement, and implementation guidance during the deployment process.
• Leading customer technical teams during development phases to implement best practices and innovate enterprise adoption challenges.
• Support seamless transition from pre-sales prototypes to post-sales production scale experiences.
• Collaborate with customer success and account management teams to conduct periodic health checks with customers, ensuring operational excellence with Striim.
• Be the Striim product expert, coach and trusted technical advisor during deployment.
• Be the in-house customer champion, coordinating with Striim customer support and stakeholders to drive technical advocacy, product evolution and technical innovation.
• Pro-actively engage existing Striim customers to realize technology value with further adoption of the Striim platform, demonstrating new applications and use cases for Striim.
Qualifications:
- A successful candidate must be based 100% remote somewhere in the Continental United States
- 3 years of customer-facing technical roles, e.g., Customer Success Engineer, Sales Engineer/Presales Engineer, Solution Architect, Data Engineer, Product Support
- Principle knowledge of database management systems software such as Oracle, MySQL, Microsoft SQL Server, and SQL Programming Language
- Proficient knowledge of programming languages such as Java, Python, Shell scripting
- Experience in working with Enterprise data environments and Mission Critical IT systems is desirable
- Knowledge of Cloud infrastructure and Data Services such as Amazon AWS, Microsoft Azure and Google Cloud
- Principle knowledge in working with, configuring, and troubleshooting Operating Systems based on Unix/Linux and Windows
- Experience working with Message Systems such as Kafka and JMS
- Knowledge of Snowflake, Google BigQuery or Databricks is a plus
- Excellent written, verbal, and presentation communication skills
- Bachelor’s degree, or equivalent, Information Systems, Computer Science, Computer Engineering, Information Systems
- This role will require occasional travel and in-person meetings. Striim, Inc. currently requires that all employees who are required to travel for work, as well as employees and visitors to its office, are fully vaccinated against the COVID-19 virus. Accordingly, this role requires full COVID-19 vaccination (subject to any exemptions or accommodations due to medical or religious reasons).
Striim (pronounced “stream” with two i’s for integration and intelligence) was founded in 2012 with a simple goal of helping companies make data useful the instant it is born. Our founding team is experienced, proven and successful: they were part of the core team at Weblogic (acquired by BEA, 2002) and GoldenGate (acquired by Oracle, 2009).
We offer
- Competitive salary and pre-IPO stock options
- Comprehensive health care plans (medical, dental and vision), including medical and dependent FSA
- Retirement plan (401K)
- Paid Time Off (Vacation, Sick & Public Holidays)
- The chance to contribute to and shape an upbeat, fully engaged culture
Our company culture fosters entrepreneurship and nurtures our team members to grow with the company. Come join a Silicon Valley startup focused on delivering a product that’s loved by its customers and primed to be a core part of the cloud data stack.
We are an equal opportunity employer, and we value diversity at our company. All applicants are considered for employment without attention to race, color, religion, sex, age, marital status, sexual orientation, gender identity, national origin, veteran status, or disability status.
Compensation Range: $145,000 - $165,000USD on an annualized basis
Salary : $145,000 - $165,000