Level 2 IT Support Specialist

Strive Technology Consulting is a managed IT service provider. We work with SMB’s that are trying to make a positive impact on people’s lives and in the world at large. As technologists, we can make their impact more powerful and can improve morale at all our customers with world-class tech support and guidance. Our mission is to positively affect one million lives, including our employees, their families, our clients, and people they reach.

We can achieve this goal by hiring a friendly, competent team who reliably delivers a world-class technology environment and customer service experience to our clients.

Our ideal teammates, first and foremost, delight in interacting with people and building relationships. We look for team members who are be resourceful, have a passion for customer service, have excellent communication skills, and who are willing to ask questions and to contribute to Strive’s improvement.

Finally, we are process fanatics. All candidates must be comfortable following and helping improve company processes. Because of this process and feedback orientation, all other departments are shaped by our feedback.

Do you have a passion for making people’s lives better through technology and a desire to help growing companies succeed? Do you love collaboration, have a servant leadership style, genuinely enjoy helping clients, and want to work for a company that truly cares about its employees? If you answered yes, we might have a great job for you.

We are looking for one talented Level 2 IT Support Specialist. The mission of the Level 2 IT Support Specialist is to create happy and productive customers. This is a customer-facing position and is as much about setting and managing expectations as it is about solving the technical issue. You would be part of a close-knit team, touching all of our clients, maintaining all of their technology, and working to improve all of their businesses.

Here’s what you’ll be doing:

• Analyzing, testing, troubleshooting, and evaluating customer IT issues.
• Performing network and systems maintenance to ensure proper operation of client infrastructure.
• Setting up and restoring data backups for local and cloud storage.
• Configuring security settings or access permissions for groups or individuals.
• Identifying and communicating patterns or issues in processes and delivery.
• Analyzing and reporting computer network security breaches or attempted breaches.
• Documenting technical support activities.
• Playing a key role in advancing shared company goals and improving existing processes.

Requirements:

What you’ll need for this job:

• A primarily person-centric and secondarily technology-centric approach

• A and Network certifications or equivalent experience
• Working knowledge of Windows 10, Microsoft Server, Active Directory, Group policy, LAN and internet protocols, IT networking and computing equipment
• Experience troubleshooting and resolving a diverse range of technical issues in customer-facing environments
• Familiarity with cybersecurity and risk management concepts
• A Microsoft Certification or ability to achieve one within one year of employment
• A passion for process improvement
• A valid drivers license and ability to travel locally as needed and serve on 24x7 on-call rotations
• A reliable home computer and internet connection for remote work

Preferred qualifications:

Bonus points if you also bring these traits to the table:

• Familiarity with Microsoft 365/Azure AD, Microsoft Exchange Server, and Microsoft SQL Server
• Software programming experience
• Familiarity with Mac OS X and related troubleshooting experience
• Microsoft Certification