What are the responsibilities and job description for the Customer Service Representative position at Strut Corp?
Here at Strut Corp, we value dedication, creativity, and growth. We have been named one of the Top 10 Fastest-Growing companies in UT for the last 3 years in a row. Strut is known for its diverse culture and inclusivity. We want to empower our employees to succeed. Our Customer Service Representative is a vital role in the success of our company. They work in a fast-paced environment and will have the opportunity to work on a variety of job functions in addition to regular customer support responsibilities. As a growing company, we are looking for individuals who are flexible and adaptable to the various needs of our business. If you are someone who enjoys a challenge, is self-motivated, and is detail-oriented, this might be the perfect fit for you.
Duties and Responsibilities:
- Interact with customers and provide high-quality support via phone calls, email, and direct messages regarding our products and services.
- Ensures that appropriate actions are taken to resolve customers’ problems and concerns.
- Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments
- Data Entry
- Perform other duties as assigned
Required Skill and /Abilities:
- Excellent verbal and written communication skills including active listening
- Service-oriented and able to resolve customer grievances.
- Proficient computer skills with the ability to learn new software.
- Excellent organizational skills and attention to detail
- Open to feedback and correction while learning
- Willingness to always be learning new processes
- Ability to work well with others
Education and Experience:
- High school diploma or equivalent required
- Customer Service experience required
Physical Requirements:
- Prolonged periods sitting at a desk and working on a computer
- Must be able to lift up to 15 pounds at times
To learn more about us check out our website at: https:strut.company/about
Job Type: Full-time
Pay: $15.00 - $16.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Vision insurance
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Lindon, UT 84042: Reliably commute or planning to relocate before starting work (Preferred)
Education:
- High school or equivalent (Preferred)
Work Location: One location