ASC Liaison - Remote

Who we want want:

• Analytical problem solvers. People who go beyond just fixing to identify root causes, evaluate optimal solutions, and recommend comprehensive upgrades to prevent future issues.
• Collaborative partners. People who build and leverage cross-functional relationships to bring together ideas, information, use cases, and industry analyses to develop best practices.
• Dedicated achievers. People who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations.
• Detail-oriented process improvers. Critical thinkers who naturally see opportunities to develop and optimize work processes – finding ways to simplify, standardize and automate.

What you will do:

This individual will serve as ASC customer single point of contact for finance needs with primary goal to repair and establish positive customer relationships and improve financial health. This individual will manage their own ASC AR portfolio.   

• Manage ASC accounts receivable portfolio. Responsibilities include analyzing, identifying, resolving, and communicating all ASC outstanding balances.
• Establish favorable relationships with ASC customers to positively resolve outstanding balances and improve transactional efficiency.
• Construct and present reconciled ASC Statements.
• Communicate all uncollectible balances to manager.
• Participate in projects designed to improve cross-divisional accounts receivable/ASC processes and tools.
• Research payments for accurate reporting and provide corrections when applicable.
• Create and update SOPs for effective management of complex accounts and communicate any changes to the Team. 
• Assist in training other users on ERP system changes related to Accounts Receivable and ASC Customers.
• Continuously review internal processes and technology to identify improvement opportunities and develop implementable strategies targeted to improve effectiveness and efficiency.
• Manage relationships with peers in internal client organizations (Contracting, Customer Intelligence, etc.)

What you need:

• Bachelor’s degree in Business, Business Administration, Accounting, Finance, Economics, or will consider an additional 6 years’ work experience in lieu of a bachelor’s degree. 
• Internal Stryker experience/cross-divisional ERP knowledge preferred.
• Previous demonstrated experience interacting with customers supporting complex initiatives.
• Strong working knowledge of Accounts Receivable/ASC principals and appropriate application.
• Train the Trainer – Ability to learn more complex cross-divisional process and share with counterparts.
• Ability to handle ambiguous situations and think strategically about improving finance functions.