What are the responsibilities and job description for the Customer Care Support position at Stryker?
Why customer service at Stryker?
About Stryker
Stryker is one of the world’s leading medical technology companies and, together with our customers, is driven to make healthcare better. We offer innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes.
We are proud to be named the #5 World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine. Learn more about our award-winning organization by visiting stryker.com
Why customer service at Stryker?
Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need. Stryker is also consistently listed as a ‘Best Place to Work’ and offers great benefits and perks – like tuition reimbursement and a wellbeing program!
Who we want
- Teammates. Partners who listen to ideas, share thoughts and work together to move the business forward.
- Charismatic networkers. Relationship-savvy people who intentionally make connections with both internal partners and external contacts. You will be the face of Stryker!
- Customer-oriented achievers. Representatives with an unparalleled work ethic and customer-focused attitude who bring value to their partnerships.
- Life learners. People who want to learn, grow and develop within Stryker’s broad scope of opportunities. This is a company you can grow with!
- Self-starters. People who thrive in an autonomous work atmosphere. Go getter mentality.
What will you do:
As the Customer Care Support, you will interact with internal and external customers to provide and process information in response to inquiries, concerns and requests pertaining to products and services. You will also act as a liaison supporting sales representatives and facilities focusing on business-critical items while meeting the goals, objectives and demands of the organization and adhering to policies and procedures.
- Process and input purchase orders in an accurate and consistent manner derived via inbound calls, fax or email.
- Schedule and coordinate deliveries to meet the needs of facilities, sales representatives, and the hub network.
- Utilize problem solving and sound judgement to promote customer satisfaction.
- Process inventory returns RMA’s (Return Material Authorization) and communicate as appropriate.
- Perform Credit & Rebills research and process correctly.
What you need:
- High school diploma, General Education Degree (GED) or equivalent required; Bachelor's Degree preferred
- 3 years of customer service/support experience or equivalent environment.
- Must have the ability to work flexible hours, as needed to support the business needs, including weekend and evening call as needed
- Able to efficiently utilize Microsoft office products including Excel and Outlook.
- Medical device experience a plus.
About Stryker
Our benefits:
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12 paid holidays annually
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Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program.
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Financial benefits include Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance.
For a more detailed overview of our benefits or time off, please follow this link to learn more: US Stryker employee benefits
About Stryker
Stryker is one of the world’s leading medical technology companies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in Medical and Surgical, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 130 million patients annually. More information is available at stryker.com.
Know someone at Stryker?
Be sure to have them submit you as a referral prior to applying for this position. Learn more about our employee referral program on our referral page
Stryker is driven to work together with our customers to make healthcare better. Employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required, depending on customer requirements, to obtain various vaccinations as an essential function of their role.
Salary : $1 - $1,000,000