Data Entry Specialist

Studio M is seeking a Data Entry Specialist to join our team in Fenton, MO.

Who are we?

Studio M is a family owned and operated company of about 100 people based in St. Louis, Missouri (Fenton area). We design, manufacture, and distribute art-based gift and décor products for the home and garden.

https://www.studio-m.com/

https://vimeo.com/530888008

Job summary

The Data Entry Specialist will be responsible for delivering exceptional support by quickly and effectively processing orders. Success in this role will be achieved through accurate data entry and analysis, prompt attention to daily tasks, and timely error report resolution. This position works independently on tasks to contribute to a team goal, and in a team on projects as assigned. The ability to work well with others is crucial.

Responsibilities of a Data Entry Specialist

Reporting to the Customer Care Manager, the Data Entry Specialist will:

• Maintain a steady volume of tasks. Prioritize workload to ensure all deadlines are achieved.
• Process incoming B2B and B2C orders and provide follow up as warranted. Inputs clear notes in account profiles and addresses deficiencies as needed.
• Works in multiple systems to retrieve, process and submit orders to production.
• Runs and reviews error reports to make corrections as needed.
• Interfaces with appropriate staff to resolve questions, inconsistencies, or missing data.
• Responds to staff members inquiries regarding data entered or source documents.
• Provide customer service phone support coverage as required.
• Communicate with customers via email and phone as required.
• Performs other related duties as assigned by management.
• Contribute to building a continuous improvement culture with consideration of all company assets and employees.

Knowledge, skills, and abilities of a the Data Entry Specialist

• Data entry, data analysis, and customer database management. Consistent attention to detail and accuracy.
• Strong organizational and multitasking skills with ability to focus, prioritize workload, and manage time effectively.
• Ability to excel while working independently and within a supportive team environment.
• Possessing a great attitude and positive approach to all tasks. Versatility, flexibility, and a willingness to perform within shifting priorities.
• Excellent communications skills, both verbal and written.
• Caring approach to customer issues with a drive to provide an exceptional customer experience.
• Actively demonstrates professionalism, attentiveness, and patience.

Data Entry Specialist Requirements

• 3 years of data entry experience required.
• Knowledge of the retail and/or manufacturing industries helpful.
• Technical aptitude – proficient in Microsoft Office applications such as Excel, Word, and Outlook. Mac OS, NetSuite, HubSpot or other CRM experience a plus.
• Customer Service experience a plus.
• High School Diploma required. Associates degree preferred.

Physical demands and work environment for a Data Entry Specialist

• Frequently required to sit, talk, hear, and utilize hand and finger dexterity.
• Frequently required to utilize visual acuity to read information and use a keyboard.
• May have limited exposure to manufacturing areas while onsite that require usage of PPE including but not limited to closed toed, rubber sole shoes.

Schedule

8:30am – 5pm

On occasion, over time may be required.

Job type

Full-time, hourly

Work location

Fenton Corporate Office

Job Type: Full-time

Pay: $13.50 - $14.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Overtime

Application Question(s):

• What is your desired pay rate or salary?

Education:

• High school or equivalent (Preferred)

Experience:

• Data entry: 3 years (Preferred)

Work Location: One location