What are the responsibilities and job description for the Student Engagement Manager (Remote, USA) position at Study Abroad?
Student Engagement Manager
Full Time / Part time:Full time, salaried/exempt
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Location:Remote USA
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Salary:Minimum salary of $50,000. Salary is commensurate with skills, experience and geographic location.
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Benefits:Medical, Dental, Vision, RX and Life insurance; generous paid time off and floating holidays; 403(b) match after first year of employment; generous tuition support for employees and dependents at Butler University after first year of employment. Enjoy flexible work arrangements and an appreciation for work/life balance.
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Reports to:Student Engagement Director, based out of Indianapolis, IN
Position Overview
Are you a life-long learner, curious about the world around you?
Are you passionate about inclusion and the profound impact of global learning?
Are you ready to bring your unique skills to a mission-driven organization?
If so, we would love to welcome you to our global community!
We are searching for a Student Engagement Manager to join our community.
In this position, you will lead a diverse regional team of Enrollment Counselors to support students throughout the enrollment process with IFSA, ensuring the team meets or exceeds enrollment targets and that students are well-resourced and prepared to begin their IFSA experience abroad. The position manages the enrollment pipeline for their region(s) to prepare students for successful arrival on-site. The Manager also serves as Enrollment Counselor for a portfolio of programs
The Institute for Study Abroad (IFSA) was founded in 1988 as a provider of study abroad programming for U.S. undergraduates. With student success in mind, the organization creates global learning environments designed to foster the development of critical perspectives, knowledge and skills essential for students to thrive in the future. Offering more than 100 programs in 19 countries, we draw upon theory and evidence-based practice to create a variety of program models and flexible academic options in alignment with the needs of partners and students. Our commitments to inclusive excellence, intercultural agility, individualized learning and enduring impact are present in every aspect of our programs.
Inclusion is a driving passion of our organization. If you share our unwavering commitment to Inclusive Excellence and want to join a community that actively strives to improve in all that we do, IFSA is the place for you.
Learn more about IFSA at https://www.ifsa-butler.org/
In this position, your responsibilities would include:
Oversee day-to-day work of a regional team of Enrollment Counselors and Interns as they engage students through an appreciative advising framework. Flex and adjust workloads to ease bottlenecks and navigate enrollment cycles to deliver a superior and inclusive student engagement experience.- Serve as a critical leader in the Student Engagement division to uncover trends, improve applicant retention and student advising services, and foster internal collaboration within and across teams in alignment with our mission and commitments.
- Manage and guide the regional team’s application, submission, acceptance and prearrival processes, ensuring tasks are executed expeditiously, such as critical functions related to:
- application deadlines
- program academics
- student identity and appreciative advising
- prearrival orientation and resources
- health, safety and accommodations
- visas
- housing
- international travel to the host country
- parent engagement
- Manage communication campaigns and delivery of prearrival materials to prepare students for departure and successful on-site experiences.
- Monitor and support Enrollment Counselor performance with a continuous improvement mindset.
- Use data in Salesforce and other systems, producing reports and conducting in-depth analysis of student data and information, to identify gaps and help the team to organize and execute follow-up activity. Represent IFSA’s goals around Inclusive Excellence and Intercultural Agility both collaboratively within the organization and externally with stakeholders and partners.
- Collaborate across the organization, with home institution advisors, and with host institution partners for the systematic and efficient handling of students’ applications and “next steps checklist” prior to their arrival on site.
- Serve as Enrollment Counselor for a portfolio of IFSA programs.
- Additional duties as assigned.
Requirements, Work Experience and Education
Bachelor’s degree required.- 5 years of professional experience, including experience leading a team.
- Work experience in sectors such as higher education, study abroad, business, customer service, hospitality or non-profit.
- Strong project management and time management skills; the ability to lead and inspire a diverse team with multiple priorities
- Contagious enthusiasm for IFSA’s mission, vision and commitments.
- Success in working effectively with multiple stakeholders from diverse communities and cultures, including engaging with and supporting students with diverse lived experiences, such as students of color, students with mental and physical disabilities, first-generation college students, and LGBTQIA students.
- Aptitude to learn and embrace technology for solving business problems and improving efficiency, including proficiency with Salesforce or another CRM, and Microsoft Office applications.
- Flexibility and ability to adapt and thrive in ambiguous and changing situations and to shift focus and reprioritize work as needed.
- Demonstrated organizational skills and attention to detail, and working collaboratively across teams in a fast-paced environment.
- Experience living, working or studying abroad.
- Existing legal authorization to work in USA.
We know there are great candidates who won’t check all of these boxes, and we also know you might bring important perspectives, experiences and skills that we haven’t considered. If this describes you, please don’t hesitate to apply and tell us about yourself.
Physical and Work Environment
Working on a computer: placing phone/video calls, editing documents and spreadsheets, working in the student database and SharePoint sites.- Ability to attend occasional meetings outside of local business hours, due to the global nature of our operations.
- Occasional domestic and international travel required.
To Apply
As an organization that is committed to the personal and intellectual development of students through global education, it is essential that our internal community reflect and reinforce the diverse perspectives and open-mindedness that we hope to instill in our students. We hope that your background and experiences will contribute to our growing community. In your cover letter, we would like to get a sense of how you define inclusivity, and how you strive to practice this value in your personal and professional life. If possible, please share with us an experience that reflects your commitment to inclusiveness.
To apply, please submit your cover letter and resume for this position via IFSA’s career page: https://www.ifsa-butler.org/connect-with-us/ifsa-job-openings/
Review of applications will begin immediately and the positions will remain open until filled.
IFSA is an equal opportunity employer, and our hiring process is inclusive of all genders and gender expressions, races and ethnicities, ages, religions and sexualities as well as veterans and people with disabilities.
Salary : $50,000
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