sales and catering manager

Company Description

The Sturbridge Host Hotel Conference Center is centrally located in Sturbridge Massachusetts on beautiful Cedar Lake.  We offer 232 guest rooms, with 24 mini suites, 5 suites, along with 35,000 square feet of flexible meeting space.  We also offer a variety of catering options for our events and functions, all produced by our dynamic kitchen team.

While this may sound impressive, what is even more impressive is our team of dedicated individuals working together to make our business a success.  At the beginning of 2020 we welcomed a new owner.  Seeing all the potential our property has to offer, renovations began.  We are upgrading our facility, modernizing our technology and working on new opportunities for our team and potential team members.  

Our team is comprised of dedicated, welcoming and personable individuals all working hard to write our new chapter in our success.  To join our team, you’ll have a great personality, be welcoming, ensuring hospitality is number one not only for our guests but for your fellow team members.  You will also be able to provide some of the details below, to help you in the role.

Job Description

As a Sales and Catering Manager at Sturbridge Host Hotel Conference Center, you will play a pivotal role in driving revenue growth and ensuring the successful execution of events. You will be responsible for developing and maintaining client relationships and coordinating events from inception to completion.

Key Responsibilities:

Sales and Business Development:

• Identify and pursue new business opportunities to drive sales growth.
• Build and maintain strong client relationships through effective communication and exceptional service.
• Prepare and deliver compelling presentations and proposals to prospective clients.

Catering Management:

• Collaborate with the culinary team to create innovative and customized catering menus.
• Oversee the planning and execution of catering events, ensuring they meet or exceed client expectations.
• Ensuring banquet event orders are complete according to clients expectations.

Event Coordination:

• Work closely with clients to understand their event requirements and preferences.
• Coordinate all logistical aspects of events, including room setups, audiovisual equipment, and catering services in our catering system.
• Ensure events run smoothly and troubleshoot any issues that may arise.

Qualifications

• Proven track record of success in sales, with experience in the hospitality industry.
• Strong interpersonal and communication skills.
• Excellent organizational and time management abilities.
• Detail-oriented with a focus on delivering exceptional customer service.
• Ability to work well under pressure and adapt to changing priorities.
• Proficiency in Microsoft Office and event management software (e.g., event planning software, CRM systems).

Additional Information

A few additional requirements to be successful.

All of our team members are expected to treat our guests and coworkers equally, the following applies as well.

• Maintains a professional image, including appearance, verbiage, and body language, at all times
• Warmly greets both guests and coworkers (using the 10/5, first and last rule) every time they come in contact
• Actively listens to guests, responding appropriately to their questions and/or concerns. Seeks guidance and/or assistance from others to ensure satisfaction
• Fosters teamwork by offering assistance to others, as needed
• Continuously monitors the surroundings at work, in order to identify any cleanliness, safety, security, or building upkeep issues. Reports discrepancies to the proper department
• Contributes to a safe work environment by following proper safety guidelines in matters of attire, utilizing protective gear, and following safety procedures

All your information will be kept confidential according to EEO guidelines.