Automotive Service Advisor / Writer

SUMMARY

As a Service Advisor, you are the customer's primary point-of-contact for all automotive service and repair needs. The Service Advisor must listen and thoroughly understand customer concerns and manage expectations on the part of the customers and the technicians in terms of service delivery. The ideal candidate for this position has a strong mechanical aptitude and the ability to offer the highest customer service possible.

WE OFFER

Competitive Compensation

Vacation/Sick & Holiday Benefits

Medical, Dental, and Vision Insurance

Training and Development Programs

401(k)

Organizational Stability

RESPONSIBILITIES

• Promptly meet and greet customers in a friendly and professional manner
• Represent the dealership in a positive manner; providing exceptional personalized service to our customers.
• Properly greet and assist all customers who are calling the dealership regarding vehicle service needs.
• Clearly outline customer needs on the repair order with efficiency and accuracy.
• Test drive the vehicle with the customer as needed to confirm the problem or refer to a technician.
• Research vehicle service history, inspect the vehicle, and recommends additional needed services.
• Advise the customer of the importance of properly caring for their vehicle and the value of maintaining their vehicle.
• Provide a complete and accurate written cost estimate for labor and parts.
• Establish a "promise time" and follow up as needed.
• Effectively communicate with the technicians working on the customer's vehicle.
• Monitor the progress of the vehicle throughout the day; keeping the customer informed of the status of their vehicle.
• Once the service on the vehicle is complete, meet with the customer and thoroughly review the work completed. Obtain necessary payment and signatures from the customer.
• Conduct all business with sincerity, honesty, and genuine concern for customers as well as maintaining the highest customer service standards.

QUALIFICATIONS

• Exceptional customer service skills.
• Ability to multi-task and work in a fast-paced environment.
• Self-motivated and enthusiastic presence in a team environment.
• Ability to work a flexible schedule.
• Ability to operate both standard and automatic vehicles.
• Valid driver's license and acceptable driving record.
• Excellent work ethic.