Job Posting for Service Advisor/Writer at Subaru of Midland Odessa
Position Summary
The primary responsibility of this position is to follow the Subaru of Midland Odessa's process which results in the successful service labor and parts purchase and long-term customer retention.
Core Responsibilities
Greet customers and carefully record the customer’s concerns to generate an accurate work order
Track the status of open repair orders during the day keeping both the customers and technicians updated with approvals and delays
Obtain the training necessary to know what is covered under warranty for each franchise
Perform regular and scheduled contacts with previous customers and make appointments for maintenance items
Make sure all customers have been notified when ordered parts arrive and schedule an appointment to have the work done
Help the cashier close tickets and notify customers that their vehicles are ready for pickup
Explain repair order charges to customers and promptly notify the service manager of any customer service problems
Strive to meet management’s benchmarks for sales per repair order, total gross profit, repair orders per day, and customer satisfaction scores
Enforce safety precautions specific to work area
Other responsibilities as assigned
Minimum Qualifications
High School Education
Previous sales experience preferred
Valid driver’s license and ability to maintain a clean driving record
Knowledge, Skills and Abilities
Good interpersonal, time management and organizational skills
Ability to identify and achieve targeted goals
Excellent written and verbal communication skills and the ability to understand verbal and written instructions and warning labels
Ability to work well with a range of individuals
Ability to prioritize multiple jobs
Ability to clearly communicate with customers and coworkers alike to ensure an excellent customer experience
Ability to work independently and/or as part of a team
Ability to effectively respond to inbound and outbound phone calls
Strong attention to detail, professional demeanor, and a positive ‘can do’ attitude
Physical Requirements
While performing the duties of this job, the employee is regularly required to stand; walk and talk or hear
The employee is frequently required to sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance and stoop, kneel or crouch
The employee must regularly lift and/or move up to 25 pounds, and frequently required to lift up to 50 lbs and the employee is occasionally required to lift in excess of 100 lbs with proper assistance
Specific vision abilities required by this job include close vision and distance vision
The employee will frequently be exposed to loud noises and must be able to locate and discriminate sounds in this loud environment.
Must be able to pass a drug/alcohol urinalysis and be able to drive a vehicle
Working Conditions
While performing the duties of this job, the employee is frequently exposed to outside weather conditions. The employee is occasionally exposed to fumes or airborne particles; extreme cold and extreme heat. The noise level in the work environment is usually moderate. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
*Note: The above statements are intended to describe the general nature and level of work performed by an employee in this position. These statements are not to be construed as an exhaustive list of all responsibilities, duties, and skill required by employees in this position.
Salary.com Estimation for Service Advisor/Writer in Midland, TX
$132,410 to $185,342
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution.
Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right.
Surveys & Data Sets
Sign up to receive alerts about other jobs with skills like those required for the Service Advisor/Writer.
Click the checkbox next to the jobs that you are interested in.