What are the responsibilities and job description for the CSR - Customer Service Representative position at Successories?
Job Summary:
Successories, a Leading E-Commerce Retailer in Employee Recognition and Awards, is looking for an experienced Team Member in Customer Service. The customer service representative will act as a liaison, provide product/services information and resolve any emerging problems that our B2C and B2B customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Essential Job Functions:
- Phone, email, and live chat interactions with customers
- Provides timely and accurate information to incoming customer order status and product knowledge requests as well as proactive customer outreach
- Processes customer orders/changes/returns according to established department policies and procedures
- Partners with multiple departments to meet and exceed customer service expectations
- Informs customers of unit prices, shipping date, anticipated delays and any additional information needed by the customer
- Responsible for daily reports to follow-up on orders to ensure delivery by specified dates
- Communicates order information and requests to accounting and production departments
- Provides timely feedback to the company regarding service failures or customer concerns
- Ability to work independently with minimal supervision
Competencies:
- Customer/Client Focus
- Problem Solving/Analysis
- Time Management
- Communication Proficiency
- Teamwork Orientation
Supervisory Responsibility:
This position has no supervisory responsibilities.
Work Environment:
Successories has been voted best place to work year after year. The FL office boasts modern and relaxed professional setting with personal workstations and floor to ceiling windows with lakeview.
Position Type and Expected Hours of Work:
This is a full-time position. Office hours are Monday through Friday, 8:30 a.m. to 5:30 p.m.
Job Location
Boca Raton, FL
Required Education and Experience
· High School Diploma or Equivalent (Required)
· Previous Customer Service Experience
Job Type: Full-time
Pay: $16.00 - $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- On-the-job training
- Paid time off
- Parental leave
- Vision insurance
Experience level:
- 3 years
Shift:
- Day shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
Ability to commute/relocate:
- Boca Raton, FL: Reliably commute or planning to relocate before starting work (Required)
Work Location: In person
Salary : $16 - $20