Intranet Manager

Overview

About Suffolk

Suffolk is a national enterprise that builds, innovates, and invests. Suffolk is an end-to-end business that provides value throughout the entire project lifecycle by leveraging its core construction management services with vertical service lines that include real estate capital investment, design, self-perform construction services, technology start-up investment (Suffolk Technologies), and innovation research/development.

Suffolk – America’s Contractor – is a national company with more than $5.0 billion in annual revenue, 2,600 employees, and main offices in Boston (headquarters), New York City, Miami, West Palm Beach, Tampa, Estero, Dallas, Los Angeles, San Francisco, and San Diego. Suffolk manages some of the most complex, sophisticated projects in the country, serving clients in every major industry sector, including healthcare, life sciences, education, gaming, transportation/aviation, government, mission critical and commercial. Suffolk is privately held and is led by founder, chairman and CEO John Fish. Suffolk is ranked #8 on ENR’s list of “Top CM-at-Risk Contractors.” For more information, visit www.suffolk.com and follow Suffolk on Facebook, Twitter, LinkedIn, YouTube, and Instagram.

The Role

The Intranet Manager will be a key member of our talented and creative Corporate Marketing Team, reporting to the Head of Internal Communications, who reports to the Chief Marketing Officer. This individual will be part of a high-performance team that continually strives to innovate and improve using data and technology. The Intranet Manager will be responsible for all aspects of the intranet, including strategy, user experience, technology, analytics reporting, governance oversight, and engagement. This is an incredible opportunity to not only meaningfully shape the company’s intranet but also make a positive impact on culture and the way we work.  

Responsibilities

User Experience/Content

• Oversee, manage, and continuously improve the intranet’s design, content (creation/editing), navigation, and homepage
• Develop and implement policies and standards to ensure effective content
• Lead design and improvement projects

• Oversee the homepage and company news channels
• Conduct user research and create UX strategies
• Maintain a consistent visual theme, editorial calendar, overall quality control on content and design
• Design and manage the site architecture
• Research and implement UX best practices
• Monitor site analytics and KPIs
• Apply UX research and design principles to improve the website’s usability, accessibility, and engagement for different users and devices.

Technology

• Design, and manage SharePoint sites/pages, leveraging advanced knowledge of SharePoint security, content management, search engine optimization, metadata, and tagging.
• Partner with SharePoint develop to develop/extent Sharepoint sites, pages, workflows, third-party interfaces
• Liaise with the IT Department and software vendors on technical questions of implementation, ensuring proper coordination and management of common administrative tasks.

Strategy / Engagement

• Collaborate regularly with cross-functional teams, executive stakeholders, steering committee members, and vendors to develop and implement an intranet strategy.
• Lead, manage, and adjust governance, including content governance and governance bodies.
• Manage monthly coaching with consultant and coordinate governance oversight and planning bodies.
• Work with the core implementation team and key stakeholders with a regular cadence to understand the changing needs of the business and involve them in planning and problem solving.
• Coordinate the efforts of central content owners and involve users in structured design and planning activities.
• Communicate actively with all main stakeholder and user groups, support intranet group owners in maintaining active communities, and provide introductions and training to users of all distinct levels.
• Maintain deep expertise in platform functionality and provide support and training to end-users and content contributors, as well as solutions for digital transformation
• Project management experience, including ability to manage high volume of requests daily and work consultatively with internal customers while able to estimate time schedules and working toward deadlines.

Administrative / Other

• Maintain the intranet project budget
• Ability to work evening or weekend hours as needed, as well as travel as needed
• Engage consultants as necessary for implementing certain development, planning and design activities

Qualifications

• Has a passion for building culture and improving the employee experience via best-in-class intranet experience.  
• Align with our core values of hard work, integrity, passion, professionalism, and caring.
• Thorough understanding of Microsoft 365 Tech Stack, including SharePoint, Teams, Power Apps, Power Automate, etc.
• 5 years of experience in intranet platforms and solutions, specifically Microsoft collaboration ecosystems, and managing corporate intranets and information sharing solutions.
• 2 years of experience using SharePoint Online (Modern Experience)
• Highly motivated self-starter, able to work efficiently in both independent and collaborative situations, with demonstrated flexibility and a high level of accuracy.
• Experience working across cross-functional teams, executive stakeholders, steering committee members, and vendors to merge perspectives, gain commitment, and improve relationships.
• Experience setting team priorities, roadmaps, and visions based on value-driven outcomes in a dynamic environment.
• Experience with engagement and digital experience platforms such as Microsoft Viva, Yammer, and FirstUp.
• Understanding of top-level business strategies and organizational structures, with project management experience.
• Excellent verbal and written communication skills, interpersonal skills, and strong leadership skills to coordinate and facilitate activities with colleagues.
• Ability to manage sensitive and confidential situations with diplomacy.

Working Conditions

While performing the duties of this job, the employee is regularly required to sit for long periods of time; talk or hear; perform fine motor, hand and finger skills in the use of a keyboard, telephone, or writing. The employee is frequently required to stand; walk; and reach with arms and/or hands. Specific vision abilities include close vision, distance vision, depth perception and the ability to adjust focus. The employee will spend their time in an office environment with a quiet to moderate noise level. Job site walking.

EEO Statement

Suffolk provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, pregnancy or maternity, national origin, citizenship, genetic information, disability, protected veteran, gender identity, age or any other status protected by law.  This policy applies to recruiting, hiring, transfers, promotions, terminations, compensation, benefits, and all other terms and conditions of employment.  Suffolk will not tolerate any unlawful discrimination toward, or harassment of, applicants or employees by anyone at Suffolk, or anyone working on behalf of Suffolk.