IT Analyst I

Overview

About Suffolk

Suffolk is a national enterprise that builds, innovates and invests. Suffolk is an end-to-end business that provides value throughout the entire project lifecycle by leveraging its core construction management services with vertical service lines that include real estate capital investment, design, self-perform construction services, technology start-up investment (Suffolk Technologies) and innovation research/development.

Suffolk – America’s Contractor – is a national company with more than $5.0 billion in annual revenue, 2,600 employees, and main offices in Boston (headquarters), New York City, Miami, West Palm Beach, Tampa, Estero, Dallas, Los Angeles, San Francisco, and San Diego. Suffolk manages some of the most complex, sophisticated projects in the country, serving clients in every major industry sector, including healthcare, life sciences, education, gaming, transportation/aviation, government, mission critical and commercial. Suffolk is privately held and is led by founder, chairman and CEO John Fish. Suffolk is ranked #8 on ENR’s list of “Top CM-at-Risk Contractors.” For more information, visit www.suffolk.com and follow Suffolk on Facebook, Twitter, LinkedIn, YouTube, and Instagram.

The Role

Suffolk is seeking people who are bold. Curious. Innovative. Caring. Looking for the career opportunity of a lifetime. We’ll challenge and inspire you to be your very best. We’ll embrace what makes you unique and lift you up as you take chances. Here, you’ll find a place where you can act with purpose and integrity, bringing intelligence and grit to every aspect of your job. Join us for the chance to learn the industry and lay the foundation for lifelong success.

The IT Analyst works on the corporate technical Help Desk team and focuses on resolving easy to medium break/fix issues. The majority of time is spent providing excellent service to internal clients, working with end users and IT staff to troubleshoot problems related to the desktop-computing environment. The position requires excellent, communication, technical and interpersonal skills and the ability to provide superior support and service to a wide range of internal contacts.

Responsibilities

· Responsible for providing timely and accurate end user support for issues of simple to moderate in scope (desktop/network/production applications, LAN/WAN, telecommunications, and hardware).

· Answer direct calls to the Helpdesk for IT support.

· Assist users at the Help Desk walk-up window at the Boston HQ

· Provide desk-side support at the Boston HQ

· Provide “white-glove” support to our Executive Team as needed.

· Create tickets for all issues reported.

· Resolve incidents using documentation and pre-defined processes.

· Independently resolve problems of easy to moderate scope.

· Provide and document solutions to problems via proven diagnostic techniques.

· Assist with PC deployment including PC imaging and customization.

· Assist with conducting new hire equipment and account preparation.

· Create documentation around solutions to common issues.

· Escalate issues to Help Desk management as needed.

· Assist with special projects as requested.

Qualifications

· College degree preferred

· 1 year of experience working in a Help Desk/Customer facing role

· Strong customer service, interpersonal, communication and time management skills.

· Familiarity with all, and good working knowledge of computer hardware.

· Good working knowledge of basic networking.

· Familiarity with LAN, WAN and telecommunications technology.

· Basic troubleshooting skills, including applications related issues

· Experience with Active Directory, MS Office 365 and Windows 10

Working Conditions

While performing the duties of this job, the employee is regularly required to sit for long periods of time; talk or hear; perform fine motor, hand and finger skills in the use of a keyboard, telephone, or writing. The employee is frequently required to stand; walk; and reach with arms and/or hands. Specific vision abilities include close vision, distance vision, depth perception and the ability to adjust focus. The employee will spend their time in an office environment with a quiet to moderate noise level. Job site walking.

EEO Statement

Suffolk provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, pregnancy or maternity, national origin, citizenship, genetic information, disability, protected veteran, gender identity, age or any other status protected by law.  This policy applies to recruiting, hiring, transfers, promotions, terminations, compensation, benefits, and all other terms and conditions of employment.  Suffolk will not tolerate any unlawful discrimination toward, or harassment of, applicants or employees by anyone at Suffolk, or anyone working on behalf of Suffolk