Receptionist / Front Desk

• Responsible for answering phone calls-assisting guests with their scheduling needs and other questions they may have, and recording accurate messages.
• Appropriately scheduling clients for esthetic services, being mindful of timing, and informing guests of the best services for their specific needs.
• Greeting guests with a warm welcome, giving accurate paperwork to each guest based on services being provided, presenting welcome gifts, and tours of the facility.
• Being a liaison between the client and esthetician, and overall guide throughout each client’s duration of their visit.
• Provide education to guests on what services we offer; full body sugaring for men and women, lash lifting and tinting, brow tinting, brow lamination, and more.
• Working with walk-in guests to answer questions, sell gift cards/products, book appointments, etc.
• Sharing product knowledge with clients based on their needs.
• Following the Front Desk Script Guide consistently to provide a seamless experience to each and every guest upon check-in and check-out.
• Schedule management to reflect the proper timing of appointments.
• Follow communication guidelines to cultivate a positive work environment.
• Accurate input of client information into systems.
• Charging for services performed accurately.
• Informing guests of service/retail specials, loyalty programs, referral programs, etc.
• Re-booking of services and closing product recommendation sales at the end of each appointment.
• Monitoring and responding to emails to assist clients with action in a timely fashion.
• Administrative duties including; filing client paperwork, data entry, opening packages, mailing client letters, checking voicemails, emails, etc.
• General cleaning duties including, but are not limited to; sweeping, mopping, dusting, vacuuming, window cleaning, sanitizing, laundry, etc.
• Restocking and price marking retail cabinets and displays.
• Overall maintenance of the studio’s lobby and reception area.
• Working with Estheticians to help turn over treatment rooms and prepare for the next client.
• Receive and/or watch services to speak on the client experience accurately.
• Caring for live plants because we love a touch of greenery in the studio!
• Operate basic office materials and software such as Google Drive.
• Actively participate in a team setting to further the success of each individual team member and as a studio overall.
• Occasional social media graphic creation using Canva.
• Understanding company's mission to provide beauty services as organic, eco-friendly, and healthy as possible to our community.

Salary : $13