Banquet Captain

The Summit Club is looking for outgoing and dedicated individuals who enjoy working in the hospitality industry, with excellent people skills, an aptitude to go above and beyond what is asked of them, and an all-around personable attitude.

Education and/or Experience

• High school graduate or equivalent.
• Previous fine dining and banquet experience.
• Must have an ABLE Liquor License.
• Minimum two years of Banquet Server experience.
• Proven track record in successfully assisting all types of banquet functions and other special events.
• Some liquor and public entertainment license knowledge.

Job Knowledge, Core Competencies, and Expectations

• Knowledge of the principles, procedures, and equipment used in storing, caring, preparing, cooking, dispensing, and serving food in large quantities.
• Able to work a flexible schedule that includes weekends, holidays, and split shifts.
• Must have good communication skills and a dynamic, outgoing personality.
• Good organizational and follow-through skills.
• Ability to demonstrate proper banquet wine service.
• Knowledge of kitchen and banquet equipment.
• Knowledge of and ability to perform required roles during emergencies.

Job Summary (Essential Functions)

Supervise the banquet functions for the club when the Director of Events is not available or assist the Event Coordinator during the function. Assists management in supervising service personnel to ensure that member and guest satisfaction and presentation standards are consistently attained.

Job Tasks/Duties

• Under general supervision, coordinates and supervises catered events based on client specifications and documented in the Banquet Event Order (BEO).
• Works with Dining Room Managers, Event Managers, Banquet Chefs, and others to coordinate personnel requirements for private functions.
• Supervises and directs banquet staff during all phases of a banquet event.
• Effectively and regularly communicates expectations and service goals to staff.
• Coordinates food service between kitchen and banquet service staff.
• Inspect all linens daily for proper appearance.
• Assists with inventory of all banquet service ware, equipment, and supplies to meet required needs.
• Enforces established club rules, regulations, and policies.
• Prepares and reviews table diagrams, guest tables, and set-up needs for special functions.
• Participates in or conducts pre-function meetings with servers to ensure smooth, efficient service; assigns server stations and coordinates the timing of courses.
• Ensures that all banquet staff are well-groomed and in proper uniform.
• Assists with training, supervising, and evaluating banquet service staff.
• Assures the neatness, cleanliness, and safety of all banquet areas.
• Interacts with banquet staff to ensure all needs are being met.
• May serve “VIP” guests.
• Assures that state and local laws and the club’s policies and procedures for the service of alcoholic beverages are consistently followed.
• Analyzes accurately situations requiring solutions and adopts an effective plan of action.
• Notifies management of member and guest complaints.
• Oversees breakdown of events, including clean-up activities and securing the facilities.
• Completes an after-event “Banquet Service Catering Report” to improve the quality and efficiency of banquet functions.
• Ensures that all appropriate charges are billed correctly to each event and forwarded to the Accounting Department.
• Attends Banquet Department meetings and confers with management to identify, plan, and develop methods and procedures to obtain greater efficiency.
• Assist with input and may conduct quarterly 555s.
• Assist with Inventory.
• Completes other appropriate assignments made by the Banquet Manager.

Physical Demands and Work Environment

• Required to stand for long periods and walk, climb stairs, balance, stoop, kneel, crouch, bend, stretch, and twist or reach.
• Push, pull, or lift up to 50 pounds.
• Continuous repetitive motions.
• Work in a hot, humid, and noisy environment.

Benefits: Eligible for Full-Time employees

• 401(k) & 401(k) Company Matching
• Medical, Dental, and Vision Insurance
• Voluntary STD & Life Insurance
• Paid Time Off (PTO)
• Holiday Pay

Schedule:

• Monday to Saturday, some Sundays required.
• Holidays required.
• Day and Night shifts

License and Certificates:

• Food Handler Certification (Required)
• ABLE License (Required)

Work Authorization and Location:

• United States (Required)
• Tulsa