What are the responsibilities and job description for the Cyber Fraud Analyst position at Summit Credit Union?
Essential Functions
- Member support
- Contacts members to verify suspicious activity related to alert notifications. Make decisions on accounts that may impact account holder access until the activity is confirmed.
- Inbound and outbound contact with members via the contact center queue and ad hoc
- Capture all details relating to fraud cases for further research.
- Communicate with members on actions taken, provide advice, and support members through the fraud situation they are experiencing.
- Acting as part of the cyber fraud team, but also an extension of the member service team
- Contacts members for additional information as needed.
- Fraud team support
- Analyze fraud trends and take necessary action to prevent further fraudulent activity. Take prompt and necessary action on member-facing digital systems to develop, recommend, and implement risk strategies to mitigate and reduce loss.
- Systems
- Review systems daily to ensure function and alignment with fraud prevention strategies.
- Performs administration in member contact systems to facilitate the blocking of fraud for a single account or groups of accounts. May perform parameter or rule changes that impact the entire membership.
- Facilitate system communication with members.
- Performance software administration.
- Fraud detection Data analysis
- Through member contacts, surface fraud cases.
- Working with the Cyber Fraud team, technical and operations teams in the credit union utilize data analysis to uncover fraud and take action or contact members.
- Understands and is accountable for executing all job functions in a way that is consistent with all requirements of BSA, OFAC and the USA Patriot Act/Customer Identification Act (CIP).
Note: Failure to comply with requirements may be subject to strong disciplinary action, up to and including termination by the credit union, as well as civil and criminal penalties.
Additional Functions
- May require occasional work outside of standard business hours for project and support activities.
- Assist with additional projects and other duties as assigned by departmental leadership.
Job Specifications
- 2 years of professional experience in information security areas such as cyber fraud of information security.
- Associate degree in information systems, security, computer science or a related technical field of study preferred.
- Demonstrated strong technical acumen through technical certification(s) preferred.
- Experience with operating system internals and security controls such as Linux and/or Windows.
- Experience with data tools, like Splunk, is a plus.
- Stays abreast of cyber fraud trends, relevant regulations, and compliance standards
- Professional well developed soft skills essential for professional interactions with credit union members and all levels of staff under normal and adverse circumstances.
- Ability to analyze situations, solve problems, and possess strong decision-making skills
- Ability to prioritize tasks, manage time and projects with resources from within and outside department.
- Requires detailed, team oriented working style.
- Strong communications, writing and editing skills needed to transfer information to individuals involved in systems support process
- Ability to communicate clearly to both technical and non-technical audiences
- Ability to write policies and procedures; ability to prioritize work and meet deadlines
Perks:
- Hybrid capability; onsite shifts at Cottage Grove HQ
- Excellent health insurance
- 401K with match
- Student loan payback
- Paid volunteer time
- Onsite gym
- and more
At Summit we cover more ground, give more back and have more fun. Come be a part of something bigger!
At Summit Credit Union, we are committed to providing Equal Employment Opportunity regardless of race, color, religion, sex, age, national origin, disability, military and veteran status, sexual orientation, gender identity, marital status or any other characteristic protected by local, state, or federal law. We embrace diversity and believe that inclusion is critical to our success as a credit union. Different makes us better. Employment decisions are made based on qualifications, merit and business need.
Salary : $60,500 - $76,600
