Regional Healthcare Operations Manager

Summit National Accounts offers national and regional fire and life safety services through our local branches across the country and trusted vendor partners. Our team is ready to serve your business and ensure each of your sites across the country receive the same quality service for all your fire safety systems. Our approach is simple – we are industry experts that believe excellent customer service comes first.

JOB SUMMARY:

Responsible for facilitating and maintaining inspection and service work relationships with regional healthcare account customers. Work closely with District Service Managers, District Managers, Regional Sales Manager, Healthcare Customer Service Reps and Director of Healthcare Solutions to ensure a seamless inspections/service process with your regions healthcare clients while maintaining expected profitability. This single position is open to the following areas Mid-Atlantic.

ESSENTIAL JOB DUTIES:

Work with Regional Inspections/Service Crews, District Service Managers, District Managers, Regional Sales Manager and Director of Healthcare Solutions to develop a best-in-industry healthcare solution and operations strategy within assigned region.

• Assist and Educate Districts Service Managers, Districts Managers, District Ops / Insp manager’s, inspectors and techs with an in-depth understanding of The Joint Commission (TJC), DNV-GL Healthcare, HFAP, CARF, UCA, and other accrediting organizations to become subject matter experts.
• Manage the Healthcare Customer Service Reps that report to this position. Your team will be responsible for all accredited healthcare invoicing, report review, customer relations, etc.

• Collaborate with Districts Service Managers and Districts Managers to assist in oversite of the Healthcare Inspection and Service field personnel as needed to ensure locations are meeting the expectations of healthcare customers and Summits healthcare SOP’s.
• Facilitate Kick-Off meetings and Progress Meetings for Healthcare Accounts.

• Follow Healthcare SOP discussion points during Kick-Off meetings to establish proper operations and guidelines.
• Establish and facilitate weekly progress conference calls. (duration as needed)
• Work with local Healthcare Engineering and regional Service Managers to facilitate required background checks, flu shots, and any other required policies to be capable of working at Healthcare Facilities.
• Ensure inspections are performed within the accrediting bodies time frame windows to guarantee healthcare facilities stay within compliance.
• Facilitate and assist locations with Internal Kick-Off meetings with the local inspection teams to review Summit policies as it pertains to Healthcare, discuss best practices, and determine/establish team leads and roles of each team member.
• Work with District Service Managers, District Managers and Regional managers to shift resources (inspectors and service field personnel) between regions when/if required to ensure smooth and efficient inspections/service.
• Develop an in-depth understanding of The Joint Commission (TJC), DNV-GL Healthcare, HFAP, CARF, UCA, and other accrediting organizations to become a subject matter expert.
• Ensure proper use of Sales Force Lightning throughout region.
• Work with Director of Healthcare Solutions to develop and facilitate local Healthcare Conferences/Symposiums as desired.
• Collaborate with Healthcare Customer Service Team Lead and Healthcare Customer Service Representatives.
• Participate in Quarterly and Annual Healthcare Division meetings.

QUALIFICATIONS

The qualifications listed below are representative of the elements required to perform the job successfully, however in some cases, an equivalent combination of Education, Training, Certifications and Experience may meet the job qualifications.

Education, Training, Certifications:

• High School diploma/GED, required.
• Bachelor’s degree in Business or related field, preferred.

Experience, Knowledge, Skill Requirements:

• Minimum of 5 years of service / inspections related experience.
• Working knowledge of fire sprinkler codes and well as accredited guidelines for Healthcare.
• Basic Math skills are required to develop sound service estimates and use a spreadsheet program

Communication Skills:

• Must have the ability to effectively read, write and communicate in English with employees, customers and board or directors.

Systems and Software Skills:

• 5 years of professional computer skills (proficiency in MS Office Suite).

Other Qualifications:

• Valid driver’s license with acceptable driving record, required
• Must be able to comply with SFPH’s Drug and Alcohol policy and Background screening requirements, which may also include customer specific requirements based on contractual agreement
• Up to 30% Travel

• 401(k) Plan with Employer Match (based on eligibility)
• Medical Insurance (1 plan has optional HSA)
• Dental Insurance
• Vision Insurance
• Flexible Spending Accounts
• Company paid Short Term & Long-Term Disability
• Accidental Death and Dismemberment (AD&D)
• Life Insurance
• Employee Assistance Program
• Paid Vacation and Holidays
• Employee Referral Program

• We are PASSIONATE about life safety.
• We have INTEGRITY (Do the right thing).
• We work in PARTNERSHIP with our customers and community.
• We constantly strive for OPERATIONAL EXCELLENCE (do things right).