Fire Alarm & Security Service Manager

Are you interested in working for the nation's leading fire protection company and beginning a rewarding and satisfying career that helps save the lives of thousands each year? Do you want to be a part of a growing and expanding team of industry experts? If so, exploring career opportunities with Summit Fire & Security may be right for you!

Summit Fire & Security, a subsidiary of SFP Holding, Inc. (Summit Companies), is a full-service provider for fire detection, suppression, and security with a full suite of capabilities that includes design, installation, testing, inspections, and maintenance. We serve customer across many verticals on a local, regional, and national scale. We're proud of our well-deserved reputation for quality work that's completed by our talented and experienced installation workforce. Summit Fire & Security is a dynamic organization with endless growth opportunities spanning over 70 locations in more than 20 states.

Our company is consistently recognized for service excellence in the fire protection industry. Summit Fire & Security supports trade skills and workforce development by hosting Recognized Apprenticeships and on-the-job training (OJT) programs for new career-seekers. Many members of our leadership chair NFPA code compliance committees, serve on regional safety boards, and support technical education in local schools. Summit Fire & Security supports employees in their professional development by offering continued development, training, and education by encouraging NICET and other career-advancing certifications. We continually strive to be the Employer of Choice for highly motivated team members who want to succeed in a high-growth environment. We encourage initiative, independence, diversity, and personal career growth.

Demonstrating the combination of experience, knowledge, and customer service is the key to our performance and helps us achieve our goal of providing the highest quality fire protection services possible to protect lives and property.

Position Summary

The purpose of the Fire Alarm Service Manager position is to provide oversight of the overall operations and financial performance for the fire alarm service department. Performs consistently as a subject matter expert, to achieve communicated objectives to include profitability, growth, and overall performance metrics.

This position has multiple direct reports including Field Technicians and Customer Service Representative(s). Indirect reports include centralized Billing Specialist(s) and/or Purchasing Specialist(s) located within the assigned area. Minimum Qualifications

Experience:

• Manage work performed within assigned area including:
  1. Performance of spot checks of recent field inspections for the purpose of reviewing quality of services and customer satisfaction.

• Review the Shop's material preparation, orders, job staging and tool preparation appropriate for job scheduling.
• Ensure proper use, maintenance and repair of FA service tools, equipment and fleet are achieved.
• Promote and coordinate continuing education and certification of employees. Success Factors / Job Competencies
• Successful experience in leading fire alarm & security professionals
• Excellent communication skills for internal and external customers, up and down chain of command; strong interpersonal, written, and oral communication skills
• Well-developed analytical abilities; ability to summarize data and analyze results
• Efficient time management skills, developed organizational skills and ability to prioritize initiatives and business goals

• Awareness and adherence of confidentiality requirements
• Strong attention to detail and accuracy

Physical Demands

Benefits

Summit Fire & Security offers extensive training opportunities, career advancement, competitive pay, bonus opportunities, along with an industry leading and affordable benefits package for eligible employees. Our benefits package includes:

• Paid Vacation and Holidays
• Medical Insurance
• Dental Insurance
• Vision Insurance
• 401(k) Plan with Company Match
• Flexible Spending Accounts
• Long-Term Disability - Employer Paid
• Short-Term Disability - Employer Paid
• Additional Voluntary Ancillary Benefits such as Accident and Hospital Indemnity
• Life Insurance for Team Members and Dependents
• Employee Assistance Program
• Employee Referral Program

Our Core Values

• PIPE
  1. We are PASSIONATE about life safety
  2. We have INTEGRITY (Do the right thing)
  3. We work in PARTNERSHIP with our customers and community
  4. We constantly strive for OPERATIONAL EXCELLENCE (Do things right)

Summit Fire & Security participates in E-Verify & in alignment with our commitment to safety, we promote a drug-free workplace. Summit Fire & Security is an equal-opportunity employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with a disability.

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