Team Lead, Payment Solutions

Job Description This position serves as an expert on Financial Reconciliation responsibilities and proactively contributes to the department success by providing recommendations and possible solutions to any identified issues to the Financial Reconciliation/Payment Solutions Manager. This role is required to have an understanding of the various facets that collectively make up the Reconciliation Department, along with processes used to carry out day to day tasks. The Payment Solutions Team Lead will report directly to the manager for all items that require escalation along with weekly updates. As the Reconciliation Department continues to grow and expand new strategies and technologies, the Team Lead will help monitor, collaborate, and assist in the implementation of initiatives to improve upon current processes.   Essential Functions/Responsibilities Manage various operational processes related to deposit Reconciliation of EFT, Checks, Cash, ERA and Lockbox management and Lockbox correspondence Process and manage Credit Card activities such as consents, credit card remits and charge-backs Ensure all Multi-Site Reconciliation activities are completed according to established timelines and follow all escalation protocols to ensure resolution of open items by established deadlines Monitor and address all HelpScout open items for timely resolution Assist Manager and other leadership with Enrollment processes Act as a liaison for all new CityMD Merger & Acquisitions process and new site onboarding activities related to Financial Reconciliation functions Coordinate across AR Management and Sites to process Travel Insurance activities Ensure all CityMD Treasury/Finance functions managed by the Financial Reconciliation team are completed and adhere to all compliance and regulatory guidelines Ability to consistently maintain inbound and/or outbound call productivity expectations as defined by management Run, review and analyze department reporting systems and provide assessment and feedback of current Key Performance Indicators (KPI) and Service Level Agreement (SLA) outcomes for the department to staff, direct manager and senior leadership Perform Quality Assurance reviews weekly in coordination with management Responsible for acting as a back-up resource for the Customer Advocate team – with the ability to effectively answer and resolve customer service calls Ability to maintain confidentiality of all information under HIPPA guidelines and policies and maintains PHI integrity Responsible for leading/assisting in any new hire training within the Financial Reconciliation Team Responsible for leading/assisting all new Rev Cycle cross-team members in the onboarding and training process Assists other departments within the Revenue Cycle department with various tasks/duties as assigned Qualifications High School Diploma, GED or Equivalent Banking/Accounting background a plus EClinicalWorks (eCW) Knowledge a plus Effective oral and written communication skills Excel and Data Entry Skills Acute attention to detail Self-Motivated and committed to excellence Ability to plan and organize work Ability to meet deadlines Ability to work well in a team environment Being receptive to feedback, willing to learn, embracing continuous improvement Ability to perform functions at established CityMD RCM Support Center Physical Requirements This job may require, from time to time, repetitive tasks Direct Reports None Benefits* A friendly and fast-paced environment working with passionate people Outstanding growth opportunities Time Off Medical, Dental and Vision Insurance Short/Long Term Disability, HSA, and Life Insurance 401K plan with company matching contribution Cash Bonus Programs Recognition and rewards programs to recognize successful teams Other Perks & Discounts Commuter and parking discount program to help you save (using pretax dollars) *Full Time Benefit Eligible Employees Only Equal Opportunity Employer Our Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws. 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