Diagnostic Imaging Assistant - PRN

General Position Summary:

Responsible for providing organizational support, and communicating with all areas of the Diagnostic Imaging Department. Assists in the coordination of all radiology outpatients to ensure a timely, smooth, and pleasant experience.

Essential Functions / Major Responsibilities:

• Uses A.I.D.E.T. (Acknowledge, Introduce, Duration, Explanation, Thank you) in every patient transaction.

• Greets patients with a smile

o States, “Welcome to Summit”

o Makes eye contact with every patient

o Uses the patient name in every conversation with the patient. (A)

o Answers phones in a pleasant, helpful manner

o Thanks patients. (T)

• Answers and distributes phone calls, mail, and other correspondence.

• Checks outpatient orders for correctness; date, patient name, date of birth, exam type, diagnosis, signature.

• Assists in completion of record requests from patients and outside facilities

• Files and pulls charts

• Files various paperwork and reports.

• Assists the technologists as directed

• Assists other Imaging Assistants as directed

• Reviews and prepares schedule for the day and/or following day

• Routinely checks e-mail for communications and/or policy changes

• Displays proper etiquette and mannerisms that reflect the SHINE Behavior Standards.

• Promotes the Patient Safety Standards as a core value of the organization.

Secondary Functions:

• Chaperoning duties when needed by female assistants

• Assists the File Room and Medical Records where possible

• Transports patients to and from various departments and locations.

• Participates in departmental and hospital wide informational meetings and in-services, including staff meetings, hospital wide forums, and seminars.

• Reviews department and hospital wide policies and procedures annually.

• All other duties as assigned.

Additional / Seasonal Responsibilities:

None.

Job Scope:

This job involves:

Regular and recurring work situations.

Flexibility of schedule based on need

A moderate level of complexity.

Typical operation of established and well-known procedures.

Performance of duties under limited direction.

Supervisory Responsibility:

None

Interpersonal Contacts:

Contacts:

Are normally made with others both inside and outside the hospital.

Are made with own department, staff, and supervisor as well as other departments and locations.

Contain some discussion about confidential/sensitive matters.

Include face-to-face, telephone, and e-mail.

Include contact with staff, patients, and physicians.

Specific Job Skills & Mental Activities:

Operational knowledge of all office equipment in all areas of the Diagnostic Imaging Department

Knowledge of commonly used programs

Must be able to read, write, and speak English

Strong communication skills

Excellent customer service skills

Telephone etiquette

Ability to prioritize work

Skilled in multitasking

Proficient typing skills

Organizational skills

Education and/or Experience:

High school diploma or equivalent (required).

Basic typing and computer skills (required).

1 year related experience (preferred).

BLS/CPR certification (required within 30 days of hire, must be maintained throughout employment).

Medical terminology (preferred)

Physical Demands & Job Conditions:

Exert up to 100lbs. of force occasionally, and/or up to 50lbs. of force more frequently, and/or a negligible amount of force constantly to move objects. Physical demands are in excess of those of sedentary work. Light work usually requires walking or standing to a significant degree. The worker is exposed to extensive close work and extensive computer work with occasional heavy lifting.

Physical motions include finger dexterity, standing, walking, stooping, talking, reaching, feeling, sitting, bending, kneeling, grasping, listening/hearing, handling, lifting up to 100 pounds, and repetitive motions of the hands, wrists, and feet.

This is considered a safety sensitive position.

OSHA Exposure Category:

Involves no regular exposure to blood, body fluids, or tissues, but may require unplanned tasks that involve exposure to blood, body fluids, or tissues.

Education

• High School or better

Licenses & Certifications

• BLS CPR AED Required