FLSA: Exempt/Non-Union

Reports to: Corporate Compliance Director

Job Summary/Objective:

The Quality Assurance Lead is responsible for the continued development, implementation, and reinforcement of the Summit Pointe Management System. The Quality Assurance Lead acts as a member of the Compliance and Quality Assurance team.

Essential Duties and Functions:

• Supporting the Corporate Compliance Director to direct work within the team, which includes, when needed, customer service assistance.
• Assist with oversight of department staff scheduling, 1:1’s.
• Facilitation of the Compliance and Quality Assurance L1 board.
• Prepare data needed and other applicable resources to implement Kaizen events.
• Facilitate and provide oversight of quality improvement activities in association with team key performance indicators (KPIs) that support the Summit Pointe Management System.
• Complete quarterly MMBPIS reporting and submission to SWMBH.
• Assist the Corporate Compliance Director in external audit preparation, as well as CARF survey preparation.
• Support and back up for the Compliance program, which includes privacy monitoring, investigations, risk assessment, and workplan completion.
• Other duties as assigned.
• Maintain confidentiality and privacy as outlined in State and Federal guidelines.

Qualifications:

• Master’s Degree in a behavioral health related field.
• Excellent organizational, verbal, and written communication skills.
• Self-directed and resourceful.
• Computer experience with Microsoft applications, as well as electronic medical records.
• Two years’ experience in the behavioral health field, with a background in auditing and monitoring.

Trauma Informed System of Care:

A trauma-informed approach to service delivery emphasizes physical and emotional safety, choice, empowerment, and trustworthiness for customers. The impact of trauma is broad and touches many life domains. Participation is mandatory for activities required for Summit Pointe to become a “Trauma Informed System of Care.”

Physical Requirements:

• Professional office environment that generates noise from computer equipment/peripherals.
• Possible exposure to health risks (violence and infectious diseases).
• Sometimes lifts, carries, or moves objects up to 25 lbs.
• May be required to work variable hours/shifts.

Summit Pointe introduces a set of competencies tailored to not only enhance your individual growth but also significantly contribute to the success and resilience of our organization. These competencies have been carefully chosen to align with our strategic goals, ensuring that each of our employees is well-equipped to navigate challenges, seize opportunities, and foster a culture of innovation and collaboration. Summit Pointe is invested in the continued growth of its employees to master these competencies. It is not just an investment in your personal and professional development but a key driver for our collective success. As you embark on a journey with Summit Pointe you make a commitment to excellence.

Competencies:

Innovation & Creativity - Generates new, varied, and unique ideas, and makes connections between previously unrelated ideas.

Flexibility & Adaptability - Synthesizes and integrates ideas; brainstorms to produce new ideas or results; able to adjust or change to best meet the needs of the situation or environment.

Verbal Communications - Articulates thoughts and ideas clearly and effectively to exchange information.

Written Communication - Clearly exchanges information using appropriate platforms to deliver messages.

Digital Literacy - Leveraging existing digital technologies ethically and efficiently to solve problems, complete tasks and accomplish goals.

Technical Aptitude - Skillful in use of tools, hardware, software and equipment.

Critical Thinking & Problem Solving - Exercises sound reasoning to analyze issues, make decisions, and overcome problems. Ability to obtain, interpret, and use knowledge, facts and data.

Quantitative Reasoning - The application of mathematical, logical and statistical skills to interpret data and produce new information.

Teamwork & Collaboration - Builds collaborative relationships with colleagues and customers.

Global Fluency - Demonstrates openness, values differences and practices inclusiveness.

Professionalism & Work Ethic - Demonstrates personal accountability and effective work habits, e.g., punctuality, working productively with others, and time management.

Initiative - Independently determining what needs to be done and acting on it.

Leadership - Leverages the strengths of others to achieve common goals and uses interpersonal skills to coach and develop others. (This is where we’d also include supervisory responsibilities, if applicable).