Membership Manager

Membership Manager

Job Brief:

Are you an outgoing and skilled Membership Manager looking for a dynamic work environment where you can make a difference? Summit REALTORS®, a vibrant and growing local trade association, is looking for you to join our team!

As our Membership Manager, you will play a key role in handling all aspects of new member inquiries, applications, and intake. In addition, you will provide essential support through new member orientation, ensuring that all new members feel welcome and informed about our organization.

You will also manage our membership database, ensuring that it is up to date and accurate. You will lead and coordinate all facility operations, including building maintenance and catering for events and classes. As a liaison for our REALTOR® networking committee, you will help to foster connections and collaboration among our members.

We offer a competitive salary range of $53-$55,000.00, plus bonuses, a Simple IRA, and comprehensive health, dental, and vision insurance. But most importantly, we offer a fun and supportive hybrid work environment where you can thrive and grow in your career.

We can't wait to hear from you!

Job Description

Internal and External Customer Service

· Serves as a relationship builder to all members, vendors educators and general public on the phone, via email, or in person.

· Maintain relationships with other REALTOR Boards and Non-Profits.

· Provide excellent and responsive customer service.

Membership Management

· Serves as first point of contact for new member applicants to review joining the association/ MLS, applications fees and deadlines.

· Maintain Membership Database

Manage Office Transfers, Membership Drops, Email, Phone, Address Changes.

Affiliates

· Pull Monthly Rosters from Rapattoni and distribute to appropriate parties.

· Pull Monthly Membership numbers and distribute to appropriately.

· Compile and report New Member Application’s and Drops and distribute appropriately

· Coordinate, scheduling, hospitality and compliance of New Member Orientation classes. Manages New Member Orientation Committee to ensure NMO is up to date with relevant content.

Annual Dues Billing

· Audit all REALTOR and MLS Only licenses, ensuring active licenses through the real estate commission and affiliated office information for membership billing and compliance

· Prepare, Manage and Collect for Annual Dues Billing Process.

Rapattoni Membership Database

· Inputs new REALTORS®, affiliates, and admin data into all SAR systems, including AMS, Matrix, broker tour, listserve, website, and rosters.

· Creates certificates for SAR educational classes and MLS Training classes completion through the input of member data, creation of the certificate, and sending them to the member. Also attaches certificate to the member account.

Association/Staff Operations

· Create and manage an association and staff master calendar for all association meetings, events, classes and staff projects.

· Coordinate and schedule meetings.

· Oversees file management including shredding and scanning of documents.

· Build association processes to create efficiency and improve customer service where needed.

· Serve as back-up to other staff roles when staff are out of the office.

Member Services

· SUPRA Lockboxes: Train new members on how to use lockboxes, answer questions, manage box checkouts and assist with payment issues.

· Manage Open House sign check out program through allocation of signs to members who need them and making sure they are returned on time.

Facilities Management

· Management of the SAR Building and ensuring the building is maintained.

· Order office supplies

· Maintain contractors list and ensure pricing is competitive.

· Manage room rental reservations and scheduling.

Hospitality

· Leads hospitality for all classes, meetings and events.

· Order and pick up all food for Board and committee meetings during the year.

· Create and follow a process for catering meetings and events.

· Manage Hospitality Room, ensuring cleanliness, and availability of supplies.

Board of Directors Assistance

· Take minutes at both MLS and SAR Board meetings and send to attorneys and ensure they are on the website each month.

Committee Liaison

· Provide assistance and input as needed for a REALTOR® Professionals network.

Shared duties with SAR Staff

· Assist with setting up and tearing down of classroom furniture for all meetings and classes.

· Assist with sign in – sign out for all classes as needed. May accept payments by member’s day of class.

Location: This position is in-person work in our Dillon office. The position does provide for some work from home flexibility.

Hours:Normal office hours are 8 am to 5 pm.

Job Requirements:

• Proven experience as office coordinator or in a similar role
• Experience in customer service, non-profit, real estate office or MLS system is a plus
• Must be quick to learn new technology systems.
• Prefer knowledge of basic bookkeeping principles and office management systems and procedures
• Knowledge of MS Office, Google Forms
• Working knowledge of office equipment
• Excellent communication and interpersonal skills
• Organized with the ability to prioritize and multi-task
• Reliable with patience and professionalism

Job Type: Full-time

Pay: $53,000.00 - $55,000.00 per year

Benefits:

• 401(k) matching
• Flexible schedule
• Health insurance
• Health savings account
• Paid time off

Schedule:

• Day shift

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Dillon, CO 80435: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)
• Microsoft Office: 1 year (Preferred)

Work Location: Hybrid remote in Dillon, CO 80435

Salary : $53,000 - $55,000