IT Specialist

Description

At Summit Vista, we have a strong commitment to our employees. Our dedication to our staff shows in many ways, including our benefits. We offer a great benefit package consisting of health insurance, dental insurance, vision insurance, company paid life insurance, short term and long-term disability, 401k, accrued vacation, paid holidays, bereavement leave, tuition reimbursement, employee assistance program, flexible spending accounts, and much more.

The IT Help Desk Technician is responsible for providing user support and customer service on company-supported computer applications and platforms. Troubleshoot problems and advise on the appropriate action.

ESSENTIAL JOB FUNCTIONS:

1. Serve as the first point of contact for technical assistance for diagnosing and troubleshooting both hardware and software questions from employees.
2. Support new resident move in with an initial technology setup including cable and internet connection.
3. Set up, maintain, update and troubleshoot employees’ computer equipment and other technology issues, for both hardware and software. Track and resolve such support requests.
4. Track and resolve technology support requests from residents.
5. Create documentation for setting up hardware and software for deployment of IT assets.
6. Create training documentation for new employee access of Summit Vista email, hardware and other systems assigned.
7. Assist in the evaluation and rollout of new hardware and/or software.
8. Assist in the tracking and inventory all IT hardware, accessories and software purchased or leased.
9. Assist in the evaluation and Help Desk of IT needs for community residents.
10. Assist with other assigned tasks.
11. Attendance is an essential function of this position.

Qualifications

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• At least Associates Degree or Technical Diploma in Computer Science, Computer Application or Computer Troubleshooting.
• 1-2 Years’ experience setting up, configuring, maintaining, updating, troubleshooting computer equipment and other office technology equipment (i.e. printers, routers, etc) both in person and remotely.
• 1-2 Years’ experience setting up, configuring, maintaining, updating, troubleshooting wired/wireless printing and scanning networks and equipment both in person and remotely.
• 1-2 Years’ experience setting up, configuring, maintaining, updating, troubleshooting Windows operating systems both in person and remotely.
• 1-2 Years’ experience setting up, configuring, maintaining, updating, troubleshooting wired/wireless connectivity issues both in person and remotely.
• 1-2 Years’ experience setting up, configuring, documenting, testing, maintaining, updating and troubleshooting information technology security policies and protocols both in person and remotely.
• 1-2 Years’ experience in network fundamentals.
• Experience working with MS 365 and/or Office 365.
• 1-2 Years working in customer service.

LANGUAGE SKILLS:

English: highly proficient in both spoken and written English

LICENSES, CERTIFICATES, REGISTRATIONS:

• A (CompTIA) desirable
• ITIL Foundations (ITIL) desirable

PHYSICAL REQUIREMENTS / WORKING CONDITIONS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position requires the ability to sit for long extended periods of time at a desk and the ability to move to remote locations, climb stair and lift at least 25 pounds.