Patient Engagement Coordinator

Description

Position Summary:

Responsible for collection of outcomes assessments and patient satisfaction surveys, communication with the treatment team and documentation of completion.

Position Responsibilities:

Clinical / Technical Skills (40% of performance review)

• Assist the patient with completion of admission and discharge outcomes assessments appropriate to population and program within the designated time frames.
• Assist the patient with completion of patient satisfaction surveys.
• Notification to treatment team members of completion of admission and discharge outcomes assessments and communication of identified patient safety issues to treatment team.
• Ability to use the dynamic forms for completion of outcomes assessments and satisfaction surveys.
• Ability to scan and file completed outcomes assessments in the electronic health record.
• Provide data of completed outcomes assessments and patient satisfaction surveys including patient comments.
• Understanding of the Discharge Calendar for preparation for discharge and to ensure completion of discharge outcomes assessments and patient satisfaction surveys are completed and reviewed prior to discharge.
• Interdepartmental communication to ensure admission outcomes assessments are completed within the designated time frames.
• Assist the patient in registration and completion of additional engagement programs.
• Perform other duties as required.

Safety (15% of performance review)

• Strives to create a safe, healing environment for patients and family members.
• Follows all safety rules while on the job.
• Reports near misses, as well as errors and accidents promptly.
• Corrects minor safety hazards.
• Communicates with peers and management regarding any hazards identified in the workplace.
• Attends all required safety programs and understands responsibilities related to general, department, and job specific safety.
• Participates in quality projects, as assigned, the monthly Performance and Improvement Committee and supports quality initiatives.

Teamwork (15% of performance review)

• Works well with others in a spirit of teamwork and cooperation.
• Responds willingly to colleagues and serves as an active part of the hospital team.
• Builds collaborative relationships with patients, families, staff, and physicians.
• The ability to retrieve, communicate, and present data and information both verbally and in writing as required
• Demonstrates listening skills and the ability to express or exchange ideas by means of the spoken and written word.
• Demonstrates adequate skills in all forms of communication.

Integrity (15% of performance review)

• Strives to always do the right thing for the patient, coworkers, and the hospital
• Adheres to established standards, policies, procedures, protocols, and laws.
• Applies the Mission and Values of SUN Behavioral Health to personal practice and commits to service excellence.
• Supports and demonstrates fiscal responsibility through supply usage, ordering of supplies, and conservation of facility resources.
• Completes required trainings within defined time periods, as established by job description, policies, or hospital leadership
• Exemplifies professionalism through good attendance and positive attitude, at all times.

Compassion (15% of performance review)

• Demonstrates accountability for ensuring the highest quality patient care for patients.
• Willingness to be accepting of those in need, and to extend a helping hand
• Desire to go above and beyond for others
• Understanding and accepting of cultural diversity and differences

Qualifications

Education

• Required: High School Diploma or equivalent. CPR and hospital-selected de-escalation technique certification.
• Preferred: Some college courses

Experience

• Preferred: One (1) year of experience in a health care or behavioral health care setting.
• May substitute education for experience.