Description
The opportunity : The Client Advocate is responsible for the intake and resolution of client inquiries, issues, and or general service requests.
The position is accountable for bringing all client issues to resolution accurately, efficiently and to the client’s satisfaction.
The Client Advocate partners with CREs, brokers and internal service departments to ensure positive client experiences with Sun Life that leads to retention and growth of the assigned block of business. How you will contribute :
Facilitates expedient and accurate resolution to client inquiries / issues / concerns to the client’s satisfaction the client includes home office / field partners, brokers and policyholders, provides front-line service for all matters important to the BA and their benefit plans;
owns the issue and provides knowledgeable and timely service to clients, brokers and internal partners
partners with internal teams to resolve any questions or issues required to complete the amendment
What you will bring with you : Two years of client service experience; ideally within the Insurance or Group Employee BenefitsCollege Degree, preferred
Do you see yourself in this role even if you haven’t checked all the boxes above? We welcome all talented candidates and are committed to a culture that represents diversity in all forms.
If you think you might thrive in this setting, we would love to hear from you. Not ready to apply yet but want to stay in touch?
Join our talent community to stay connected until the time is right for you! Life is brighter when you work at Sun Life
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
If you are a California resident , the salary range for this position is : Southern region : 61,700-92,600 annually Central region : 65,000-97,500 annually Northern region : 69,500-104,300 annually If you are a Colorado resident , the salary range for this position is 58,900-88,400 annually.
If you are a New York resident , the salary range for this position is 69,500-104,300 annually. If you are Washington resident , the salary range for this position is 65,000-97,500 annually.
We consider various factors in determining actual pay including your skills, qualifications, and experience. In addition to salary, this position is eligible for incentive awards based on individual and business performance as well as a broad range of competitive benefits.
More than just a name, Sun Life symbolizes our brand promise of making life brighter -for our customers, partners, and communities.
Join our talented, diverse workforce and launch a rewarding career. Visit us at www.sunlife.com / us to learn more. At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work.
Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.
Our Affirmative Action Program affirms our commitment to make reasonable accommodation to the known physical or mental limitation of otherwise-qualified individuals with disabilities or special disabled veterans, unless the accommodation would impose an undue hardship on the operation of our business.
Please email to request an accommodation.At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work.
Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.
For applicants residing in California, please read our employee California Privacy Policy and Notice.
Job Category :
Ventes - Soutien à la distribution
Posting End Date :
01 / 05 / 2024All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Last updated : 2024-04-29
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