Description

The Customer Service Deductions Analyst is a detail oriented individual responsible for resolving discrepancies reported by accounts.  They will collaborate closely with the Customer Service Manager to ensure adherence to departmental procedures.  This role involves managing complex deduction issues, analyzing data, and offering recommendations to minimize Sun-Maid's exposure.  The ideal candidate for this non-supervisory position would possess CPG account knowledge, analytical and technical acumen, as well as excellent communication and organa tonal skills.  

Essential Job Duties:

(Essential functions are the reason a position exists and encompass the fundamental tasks an employee must be capable of executing, whether or not reasonable adjustments are needed. When determining the importance of a function, consider factors such as; whether the function aligns with the primary purpose of the position, and the level of expertise or skill necessary to execute the function.)

· Validate & reconcile deduction claims.

· Identify and analyze problem accounts and types of claims, collaborating with cross-functional teams to reduce future deductions.

· Analyze open repayment requests and work with relevant parties to facilitate resolution.

· Review customer policies, vendor guides, contracts, and other relevant documentation to validate claims processes.

· Utilize customer internet portals, internal trade systems, QAD, and e-File to validate and document claims.

· Acquire understanding of cash application processes to troubleshoot deduction creation issues.

· Process credits and or debits, as needed.

Requirements

Education and Experience:

• Minimum of 5      years’ experience in deduction resolution related to Consumer Packaged      Goods (CPG).
• Deduction      knowledge related to top grocery/mass/ecom Accounts.
• Proficient in      MS Excel for data analysis and reporting.
• Comfortable      with technology, including MS Teams and internet portals.
• Excellent      verbal and written communication skills.
• Motivated      team player.
• Strong      organizational skills.
• Demonstrates      natural curiosity, adaptability, and a quick learning ability.