Patient Navigator

Sun River Health provides the highest quality of comprehensive primary, preventative and behavioral health services to all who seek it, regardless of insurance status and ability to pay, especially for the underserved and vulnerable. Sun River Health is a Federally Qualified, Non-Profit Health Center serving communities in Suffolk, Rockland, Orange, Duchess, Ulster, Sullivan, Columbia and Westchester County. Sun River Health is seeking a full-time Patient Navigator to support our Pediatrics team at our busy Peekskill, NY site.

SUMMARY OF POSITION:

Identifies individuals and/or members of their families within the target population who are in need of preventive and primary health care services and links them to the services they need. Includes care for: acute; chronic and communicable diseases; dental services; prenatal care and family planning; WIC and other nutrition services; pediatric care and immunizations. Trains and mentors the Patient Representatives Perform other duties as assigned on as needed basis.

ESSENTIAL FUNCTIONS:

• Consult with medical staff to link patients to services through the provision of ancillaries such as translation, transportation assistance and application assistance.
• Facilitates patient appointments within different departments of SRH and outside agencies. Follows SRH procedures for referring patients to different departments of SRH and outside agencies, utilizing SRH preferred provider lists
• Assist patient in overcoming obstacles that would prevent them from receiving needed referrals.
• Responsible for facilitating patients to appropriate referred agencies, with specific focus on referrals to specialty care and public health insurance programs, as needed and appropriate; track progress in eCW and alert providers
• Answer patient questions to clarify provider instructions, procedures and referral needs.
• Responsible for transmitting all necessary clinical information available to specialist for referral; obtains consultant reports; obtains consent for release of information.
• Review open referrals for upcoming medical appointments and provide to clinical team

EDUCATION/EXPERIENCE:

High School Diploma/GED Required

2-4 years of related work experience

Sun River Health is a network of over 40 Federally Qualified Health Centers (FQHCs) providing primary, dental, pediatric, OB-GYN, and behavioral health care to over 245,000 patients annually. With a dedicated staff of 2,000 doctors, nurses, and health care professionals, we pride ourselves on delivering high-quality, affordable care to those who need it most. Sun River Health started in 1975 when four African American mothers spearheaded efforts to open our first health center in Peekskill, New York to deliver accessible, high-quality, affordable services to patients in need no matter their race, religion, income, or insurance status. Today, after 45 years of service, Sun River Health is still delivering on that promise to communities across the Hudson Valley, New York City, and Long Island.