Branch Manager

Sunbelt Rentals is one of the largest equipment rental companies in North America. Backed by a national network, Sunbelt successfully services a variety of customers - from those in the commercial, residential, industrial, municipal, and specialized service industries, to weekend do-it-yourselfers. Sunbelt’s extensive fleet exceeds $4.0 billion and includes general construction equipment, industrial tools, pumps and power generation equipment, trench shoring, scaffolding, remediation & restoration equipment, and more. Specialty Divisions and Market Segment Focus: Designed to serve distinct customer segments requiring a high level of technical expertise, Sunbelt Rentals offer a highly diversified product mix, as well as trained experts. Climate Control Services Industrial Services Tools & Equipment Oil & Gas Services Pile Driving Services Pump & Power Services Scaffold Services Remediation and Restoration Flooring Solutions Facility Maintenance Sunbelt Safety & Training: Central to our company’s policies and practices is our focus on the safety of our customers and employees. We offer comprehensive safety programs dedicated to scaffolding, aerial work platforms and forklifts. In addition, all Sunbelt employees undergo mandatory worker safety programs administered by location managers and those who operate company vehicles complete a safe driving program. Learn More Why Work Here? At Sunbelt Rentals, we place enormous value on the welfare and commitment of our employees as well as the superior level of service they provide for our customers. All our employees benefit from extensive on-the-job training which is amongst the best in the industry. Our advancement opportunities are why many of our staff remain with us throughout their careers. A career with Sunbelt Rentals means diversity, teamwork, recognition for exceptional performance, and room to grow! We are proud to offer the following benefits: Health Insurance Dental/Vision coverage 401(k) Plan - US RRS Plan - CAN Paid Holidays and Paid Time Off Tuition Reimbursement And many more Sunbelt Rentals is an Equal Opportunity Employer - Minority/Female/Disabled/Veteran Join Our Team! Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Not only do we offer a vast fleet that ranks among the best in the industry, we pair it all with a friendly and knowledgeable staff. Our employees are our greatest asset, and although we present a comprehensive equipment offering, our expertise and service are what truly distinguish us from the competition. We pride ourselves on investing in our workforce and offer competitive benefits, as well as extensive on-the-job training for all eligible employees. As a highly successful national company, we are constantly looking for talented individuals to support our growth. If you are interested in pursuing a rewarding career, we invite you to review our opportunities! JOB DESCRIPTION SUMMARY Central Services Manager Are you seeking an entrepreneurial, empowering workplace that allows you to: • Develop a career track • Leverage your current skills while developing new skills • Work with an incredible team of people Sunbelt Rentals--the fastest growing rental business in North America--is seeking a Central Services Manager. The Central Service Manager is responsible for the overall operation of the service call center/dispatch operations. DUTIES & RESPONSIBILITIES Manage the development and implementation of Service Operational procedures, policies, programs, systems and training. Maximize the value of equipment and service trucks by proactively managing the preventative maintenance, repair and safety bulletin process. Ensure customer service levels are held to district standards Recruit, hire, train, manage and develop service technicians Work with PC locations to achieve desired financial results for location including profit and loss Overseeing the design and delivery of service call center training programs Monitoring calls for service quality assurance, Handling escalated concerns that fall outside the service technicians Leadership Coach employees to work together and able to create a game plan for employees to follow. Motivates through constant evaluation and review. Set clear and measurable objectives for entire team (Review and adjust staffing levels to assure the needs of the store and customers are met. Direct various service technicians in the service performance of the equipment Facilitate high level training to the affected Shop Foreman/Service Managers as well as assisting with placement Operations Work closely with performance standard audits to assist in identifying PC’s weaknesses and address the service related issues Manage human resource administration (payroll/scheduling/paperwork, etc.) Manage and direct all aspects of incoming service and preventative maintenance of equipment Develops and monitors service quotas for volume and efficiencies Manage parts inventory Assist the Product Support Group in the service/safety bulletin program including prompt notification, continual monitoring, and follow-up correspondence with manufacturers. Assist in Identifying manufacturers who are not able to meet established quality standards. Assists Product Managers in resolving quality, safety, and claim disputes with vendors. Maintain a communication program to communicate and record product issues throughout organization and product vendors. Business Acumen Utilize service call center reports to set goals, develop strategies, and determine what influences the service aspects of the business Engage in business decision making at every level Works in conjunction with call center, operations manager, and dispatch operations Sales and Customer Service Cultivates strategic customer relationships and ensures that the customer perspective is the driving force behind all value added business activity Promote and ensure fluid communication between service departments and operational management Assist customer in determining their rental needs by applying product knowledge Constant service call center flow analysis and updates to increase productivity and customer service levels Proper procedures in regards to customer damage (photos, notification to rep and customer, damage letter, follow up to invoice) Manages all after hour service calls QUALIFICATIONS 3 Years in the rental equipment or construction industries. 1 Year of Equipment Shop Operations Management Extensive knowledge of construction equipment required (aerial, dirt, small tool, etc.) Good analytical ability to gather and interpret technical information and to develop, recommends, and implements solutions. Exceptional organizational skills. Ability to make good decisions and manage several processes in a fast-paced environment. Understanding and working knowledge of rental fleet application, performance capabilities, and mechanical concepts. The physical demands of this role require bending, squatting, crouching, reaching, lifting 50 pounds or more, and working indoors/outdoors when required by the job. The above description is not a complete listing of all miscellaneous, incidental or similar duties which may be required from day to day. Reasonable accommodations may be made to comply with applicable laws. Sunbelt Rentals is an Equal Opportunity Employer — Minority/Female/Disabled/Veteran and any other protected class. Gear up for an exciting career! If a current Sunbelt Rentals employee has referred you for an employment opportunity please notify them that you are applying for this position. In order for the employee to get a referral bonus they need to contact their regional recruiter.

Salary : $4 - $0