Sales Coordinator

Overview

As the Sales Coordinator, you will work in a team oriented environment and fully support and provide assistance to the sales team with administrative tasks, provide engaging customer service, and receive and qualify leads for sales or catering managers. You will also support the continuing effort to deliver distinctively different guest experiences and nurture lasting relationships with our customers.

Salary: $20.00/hour - $22.00/hour

There's no place like Suncadia.  

A premier all-season resort, Suncadia is tucked away on the sunny slopes of the Cascade mountains and offers guests three distinctive choices in hotel, Inn and private home accommodations. With more than 6,000 acres of forested mountain landscape, Suncadia features 40 miles of hiking and biking trails, thirty-six holes of golf, a luxury spa, and the 2.2 million-acre Wenatchee Washington National Forest right next door. Plus, unparalleled activities like outdoor concerts, fine dining, swimming, and more.  

Why join our team?  

It takes a balance of innovators, relationship builders, and risk-takers to showcase the magic of Suncadia. There’s no one like you, and the individuality of our associates is central to our success. We value integrity and seek service-minded individuals who are passionate about delivering greatness. Sound like you? Join us and enjoy the benefits of being on our team.  

• Benefits: Full-time employees are eligible for medical, dental, vision, 401k (with a company match!) benefits, and more 
• Perks: Enjoy free golf, discounts on resort retail and food & beverage, and more! 
• A Balanced Life: Full-time team members are eligible for 2-weeks of PTO and holiday pay in their first year 
• Travel is good for the soul: Experience destinations around the country with team member hotel discounts 
• Growth: Opportunities for internal career growth and expansion 

• Celebrate: Monthly team member gatherings, quarterly events, and the legendary Team Member Golf Tournament 
• Be Part of the Magic: Trust us, seeing a first-time guest take in our Cascade views never gets old 

*Some benefits may vary based on job status

Responsibilities

• Create memorable experiences with a warm, welcoming personality that can relate to guests and associates
• Utilize the freedom to go beyond to take initiative to resolve guest complaints and create loyalty
• Share your personal passions and knowledge of the services and amenities available to guests to help them feel at home
• Collaborate with team members to communicate what you see and hear to staff and management to ensure the guests’ needs are being met
• Promptly answer telephones and enthusiastically greet our guests with your personal spirit, however busy and whatever time of day
• Identify new contacts, develop sales leads, respond to sales opportunities, and contact potential clients to build and nurture lasting business relationships
• Produce quotes and written confirmation to all clients
• Produce accurate and timely reports that meet the needs of the Sales Director and senior management to include the reporting of appointments, calls made, and business leads

Qualifications

• Exceptional communication skills
• Proven ability to function in high impact customer situations
• Ability to work with computer programs such as Word and Excel
• Previous hospitality experience preferred
• Ability to communicate effectively verbally in person, in writing and over the phone
• Ability to document customer arrangements in a timely fashion with extreme accuracy
• Must maintain clean, neat appearance and be organized
• Must be able to work flexible hours and days including weekends, holidays and variable shift times

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