Indirect Loan Processor

Compensation: $18.00 - $26.00 hourly based on experience and credentials

Schedule: Monday through Friday 8:00 AM – 5:00 PM (flexible hybrid)

The Indirect Loan Processor supports a network of 300 dealer partners through indirect contracts. Key responsibilities include processing and disbursing indirect loans in a timely manner to establish memberships. This individual performs all duties in accordance with credit union policies, procedures, and state regulatory guidelines. An ideal candidate is a courteous individual who provides efficient service with the utmost concern for the confidentiality, security, and privacy of member data.

Suncoast Credit Union is consistently chosen as a Top Workplace because its employees genuinely #LoveWork! Employees flourish in an inclusive culture celebrating growth and prioritizing the community. Chartered in 1934, Suncoast has never furloughed any employees. To attract the highest quality candidates, Suncoast Credit Union offers a comprehensive benefits package including, but not limited to:

* COMPETITIVE MARKET SALARIES * MEDICAL COVERAGE * PAID TIME OFF * PAID HOLIDAYS * PARENTAL LEAVE * RETIREMENT PLANNING * DEGREE ASSISTANCE * BONUS OPTIONS * ACCESS TO OVER 4,000 GYMS * FREE IDENTITY THEFT PROTECTION * PAID VOLUNTEER HOURS * LEGAL ASSISTANCE * MENTAL HEALTH RESOURCES * EMPLOYEE LOAN DISCOUNTS *

Get the benefits you deserve from an organization that cares about your well-being, inside and outside the workplace. Join a team supporting a healthy body, healthy mind, and healthy work-life balance!

• Cultivate a positive rapport with consumer loan applicants, dealers, buyers, and sellers
• Communicate the reasons for loan decisions and make alternative recommendations to members and dealerships
• Record additional information necessary to review and decision loan applications
• Facilitate phone calls and electronic communications to answer questions in accordance with established performance standards and benchmarks
• Conduct phone calls in a courteous and timely manner in response to dealerships’, members’, or prospective members’ requests
• Prepare and verify loan documentation, obtain required signatures, and perform loan file maintenance
• Monitor the disbursement of payment to dealers either through ACH or mail, verification of lien perfection, and the release of liens on trade-in titles
• Complete member loan maintenance requests, including extensions, rate buy downs, rate roll downs, due date changes, add or remove ancillary products, and payment recalculations
• Act as Dealer Relations Liaison to review the completion of membership applications, enhance dealer relationships, and ensure funding in a timely manner
• Determine membership eligibility by reviewing documentation provided by prospective members
• Open deposit accounts for potential members and perform account maintenance
• Research and resolve member or dealer concerns
• Perform file maintenance and properly route information for account changes, reconciliations, and error resolutions
• Prepare electronic or mail documentation for indirect vehicle loans to complete the funding and booking of the loan
• Assist Loan Processors and the Indirect Supervisor with loan processing, disbursements, and error corrections
• Monitor and index documents received through email, FedEx, UPS, and other specified document retrieval mailboxes
• Process, close, and disburse ancillary product add-ons loans for members with existing Suncoast Credit Union vehicle loans
• Attend educational events to increase professional knowledge and remain current with compliance guidelines

• High school diploma or equivalent
• 2 years of experience as a loan processor with a financial institution
• Proficient math skills to calculate title fees, sales tax, documentary stamps, and loan-to-value ratios
• Good knowledge and understanding of regulatory compliance necessary to successfully perform job responsibilities, including the Military Lending Act, Truth In Lending Act, and FACT Act
• Ability to prioritize tasks, deal effectively with competing and changing priorities to meet deadlines
• Accurate, detail-oriented, and organized with task management
• Ability to analyze and resolve routine problems or situations
• Proficient written, verbal, and interpersonal communication skills to interact effectively with members, staff, vendors, and government regulators
• Ability to communicate information requiring explanation or interpretation
• Ability to work independently and in a team-oriented environment
• Must be able to maintain a high level of confidentiality