Spa Manager

Job Title: SPA MANAGER

Department: The Spa at Sundance

Reports To: Director of Retail & Spa

Rate of Pay: $45-$50K

Shift: Generally 5 days per week or as business levels apply

Weekends, holidays and special events are required based on business needs.

SUMMARY

Create, support, and promote the image, service, and standards of The Spa at Sundance. Responsible for all operations and functions of the Spa including the Wellness Program and associated classes.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Provide leadership presence actively managing the spa concierge desk 4 days/week.

Establish spa operating procedures including training manuals, SOP's, guest standards, training plans, and spa staffing.

Run day to day operations including opening and closing procedures, guest services, yielding appointments, etc.

Analyze staffing and professional inventory daily, basing par levels on revenue achievement, guest utilization, and monthly forecast.

Develop and continually review objectives, services, standards, menus, cost, staffing, and training.

Actively participate in spa relevant marketing strategies and promotional activities.

Develop and manage all spa collateral materials in conjunction with Marketing and Director of Retail & Spa.

Share creative ideas and think proactively.

Develop and manage the Wellness Program, including all associated classes such as Yoga, Fitness, Meditation, etc.

Develop and manage annual Wellness Retreats in shoulder seasons to promote the concept of wellness.

Oversee the Resort Fitness Center.

Develop and manage spa budgets.

Run, load, and generate reports in SpaSoft including commission structure, treatments, sales, guest relation's comments, email capture, and department payroll.

Attend Lead Ops and Spa Operations meetings.

Ensure that Sundance remains in compliance with Utah State laws and regulations.

Maintain safety compliance in Spa area.

Manage Spa schedule, optimizing scheduling, and refining booking process.

Book groups for use of spa in regards to staffing and space.

Ensure that established service standards are continually achieved.

Hire all treatment staff and provide timely performance reviews.

Coordinate new hire training with Lead Therapist.

Assure objective measurement standards by which to evaluate performance. Organize and conduct continued education training for spa staff.

Remain actively involved in staff training and regular retraining, especially in emergency procedures.

Train staff to support the recycling program and share the Sundance story of environmental commitment.

Empower and create retail sales incentives for all team members.

Inspire creativity and a team spirit amongst the staff.

Promote a positive and healthy working environment in accordance with the Sundance Vision and Values.

Ensure that spa staff has all supplies needed to accomplish service objectives, including but not limited to linen, terry, all treatment related products and supplies, food and beverage, etc.

Directly manage inventory control, ordering, merchandising, etc.

Control all professional product inventories and ensure adequate par levels are maintained at all times. This includes ordering, receiving, storage, regular inventories, and security.

Ensure that all spa equipment operates at optimum performance.

Supervise and authorize general spa maintenance and repairs.

Hold cleanliness, recycling, and maintenance to the highest standards.

ALL SUNDANCE REPRESENTATIVES ARE EXPECTED TO

Embrace and promote all facets of the Sundance Guiding Principles: vision, mission, service standards, and values.

Exhibit job and product knowledge to accurately support and promote all Sundance departments, amenities and programming ventures.

Be flexible to meet business demands, work well under pressure, meet deadlines, and manage time appropriately.

Work with a broad based constituency and provide excellent service to all internal and external guests.

Demonstrate cooperative behavior with colleagues and supervisors.

Keep information confidential as directed in the confidentiality agreement.

Support and comply with all Sundance policies, procedures, and standards.

Protect Sundance assets.

Be a positive ambassador of Sundance inside and outside of work.

ENVIRONMENTAL COMMITMENT

Support and participate in environmental programs associated with position: minimizing waste, recycling, energy conservation, purchase and use of sustainable products, education on environmental ethic, support vendors with similar ethic, decrease pollution levels, minimize the use of toxic chemicals, restore wild life habitats, and carpool with co-workers to minimize carbon emissions. All employees are invited to participate in environmental or Sundance Preserve sponsored events.

SUPERVISORY RESPONSIBILITIES

Directly supervises approximately 20 part time year round employees. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, scheduling and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Complete all applicable paperwork for the above responsibilities and submit to HR in a timely manner.

DRESS CODE

Sundance recognizes the impact that our image has on the guest's impression of the resort and the perception of our ability to provide professional service to our clientele. As representatives of Sundance and leaders of our teams, managers are expected to set the example for all employees.

In order to best promote a positive, professional image that meets Sundance guest's expectations, managers and supervisors are required to dress in a professional, conservative fashion that is appropriate for their area. Please use the following as a minimum standard.

All aspects of the Personal Appearance policy (SPL#50) must be in compliance.

Operational managers are required to wear nametags at all times while on duty.

Clothing must be unwrinkled and clean, and in good condition (no rips, tears, or frays regardless of whether accidental or fashionably placed).

Blue jeans are permitted.

Men's shirts must be tucked in with the exception of men's dress shirts which have a straight, finished hem (no tails).

Appropriate skirt length is from mid-thigh to ankle.

A tailored fit is required of all clothing.

Tank tops, halter tops tube tops, and spaghetti straps are prohibited.

Sleeveless shirts are permitted for females. Straps must be 3 fingers wide.

Bare midriffs are prohibited.

Proper footwear for your department is required.

Dress sandals are permitted for females.

Flip flops are prohibited in all areas.

Tennis shoes are prohibited unless there is a business need (i.e.: Mtn. Ops.)

Fashion sneakers are allowed within the following parameters: earth tone colors, no rubber on the upper, sleek design, and minimal contrast between sole and upper colors (i.e. no black shoes with white soles).

If your department allows t-shirts, they must be in good condition and have appropriate Sundance logos.

If your department allows baseball caps, they must be in good condition and have appropriate Sundance logos.

Managers working in Retail outlets may wear t-shirts and caps that are sold in their area.

Accommodations

Sundance will reasonably accommodate employees with religious beliefs or a disability that may make it difficult for that employee to comply fully with the Personal Appearance Policy. Employees should contact their supervisor or Human Resources to request a reasonable accommodation that will comply to the greatest extent possible with the policy.

DISCLAIMER

This is a general description of this job. All employees of Sundance Mountain Resort. will be required to perform any task that is asked of him/her within legal and ethical parameters and company policy.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

MANAGEMENT SKILLS

Financial management and accountability including preparation and adherence to departmental budget and willingness to implement improvements to achieve the financial goals.

Manage change effectively.

Implement the Sundance guiding principles.

Provide leadership to position Sundance to achieve its vision.

Communicate goals and objectives in a manner which inspires employees to live and apply the guiding principles.

Communicate clearly and concisely in writing or verbally.

Sell concepts and ideas to management, peers, and employees.

Build morale and spirit.

Instill a guest service attitude in all employees.

Instill a "can-do" attitude in all employees.

Manage time.

Follow, support, and enforce company policies and procedures.

Solve problems.

Assume responsibility and accountability for self and employees.

Quickly evaluate alternatives and decide on a plan of action.

Think creatively.

EDUCATION and/or EXPERIENCE

Associate's degree (A. A.) or equivalent from two-year College or technical school; minimum of two years' experience in spa or wellness leadership role; or equivalent combination of education and experience. Superior customer service skills. Must have up to date knowledge of spa industry trends and standards.

TECHNICAL/COMPUTER SKILLS

Must possess a proficiency in word processing, spreadsheets, internet navigation and electronic mail. Proficiency in SMS preferred but not required.

CERTIFICATIONS, LICENSES, REGISTRATIONS

Must be nationally and state certified as a Licensed Massage Therapist and Esthetician to perform treatments on guests.

LANGUAGE SKILLS

Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format. Ability to effectively present information to top management, public groups, and/or boards of directors.

MATHEMATICAL SKILLS

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

REASONING ABILITY

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee frequently is required to stand, walk, and sit. The employee is occasionally required to reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to outdoor weather conditions. The noise level in the work environment is usually quiet.

OTHER QUALIFICATIONS