IT Support Specialist

Job Description

Sundance Networks Inc. established in 2003 is seeking an dynamic for a dynamic IT Specialist for our Stroudsburg, PA office. Join us as we work towards a future where we introduce the latest technological advancements, streamline operations, enhance productivity, and gain a competitive edge.

SOFT SKILLS:

• Seeking a technically strong individual with SOLID customer service skills.
• Ability to self manage projects you are working on and be able to take initiative
• Good customer service skills are necessary
• Ability to work professionally at customer sites
• Ability to speak and write clearly
• Ability to work independently
• Flexibility to perform different types of tasks in the same day
• Reliable and able to take direction
• Unique individual with some sales/marketing experience is a plus
  
  

TECHNICAL SKILLS:

• Minimum IT Experience: 2 years experience in most of areas below.
• Ability to troubleshoot and research solutions without assistance
• Desktop Setup/Configuration Experience: MS Windows 10/11, Mac, Linux(a plus), ChromeOS(a plus)
• Server Experience: Windows Server 2016/2019/2022, Mac Server (Linux a plus)
• Network Experience: Network troubleshooting & maintenance. Network design/engineering a plus.
• MSP Software/Services knowledge or ability to learn quickly
• Understanding Microsoft Active Directory and LDAP
• Basic understanding of maintaining cloud computing
• Cabling Experience a plus: Data & Phone -- CAT 6, Coaxial, Security Camera.
• Solid understanding of WiFi (configuration and deployment a BIG plus)
• Knowledge of popular Internet security software to include: anti- virus/spyware/malware/etc.
• Networking skills (TCP/IP, wired and wireless 802.11)
• MS Word/Excel/Outlook troubleshooting necessary
• A , Network , MCP, CCNA, MCSE, MSE and other IT Certifications a PLUS
• Security Cameras (IP and CCTV) & VoIP Phone System Experience a plus!
  
  

COMPANY REQUIREMENTS AND BENEFITS:

• Drug and Alcohol free work environment
• Ability to lift 50 pounds without assistance
• Your own (reliable) transportation (including a valid driver's license & clean driving record) (mileage reimbursed)
• Clean background (criminal background check and drug testing required)
• Great environment to work in, very competitive compensation and full time benefits package (includes medical/dental/vision insurance, PTO, holidays, cell phone, mileage and more).
• Full time. Hours between 8:30am - 5pm. No contractors please.
  
  

Company Description

We are a full service IT/MSP company providing services to mainly commercial and governmental customers based in the Poconos and Lehigh Valley. Much our work is performed at our customer's sites and some is performed in our office. We are looking to expand our strong team and are looking for the right individual to add to our organization.

If you feel that you are qualified, please submit your cover letter and resume. Include your desired hourly rate and start date availability. If you have any questions, please send an email. We look forward to hearing from you.

We are a full service IT/MSP company providing services to mainly commercial and governmental customers based in the Poconos and Lehigh Valley. Much our work is performed at our customer's sites and some is performed in our office. We are looking to expand our strong team and are looking for the right individual to add to our organization. If you feel that you are qualified, please submit your cover letter and resume. Include your desired hourly rate and start date availability. If you have any questions, please send an email. We look forward to hearing from you.