IT Support Analyst

The IT Support Analyst is responsible for both desktop and application technical support in alignment with organizational values, vision, mission, goals, objectives, policies, procedures, projects, and tasks. The IT Support Analyst possesses and leverages a broad technical skillset based on experience with corporate domains and/or enterprise applications. The IT Support Analyst possesses and leverages exceptional customer service and communication skills.

DUTIES AND REPSONSIBILITIES

• Administer, troubleshoot, and support desktop technologies including domain and network configuration and connectivity, Windows printing and printer devices, file and share management, MS365 applications, and 3rd party applications as required.
• Administer, troubleshoot, and support collaboration technologies including Microsoft SharePoint, Teams, Outlook, Azure, AWS, Google, Dropbox, etc.
• Administer, troubleshoot, and support enterprise applications including Salesforce, Shopify, ERP, SQL Server, 3rd party reporting tools, and other enterprise applications as necessary.
• Perform application setup, data entry, import, export, and reporting tasks as required to complete projects and requests.
• Create and administer IT policies, procedures, business requirements, design documents, user documents, and other documentation as required, including those for onboarding, offboarding, service and support management, change management, security & compliance, and general maintenance.
• Adhere to policies, procedures, guidelines, and directives provided by Human Resources as well as organizational and departmental leadership.

SPECIFIC KNOWLEDGE, SKILLS, & EXPERIENCE

• 2 years of experience supporting end users in a Microsoft Windows Active Directory domain environment supporting multiple users and roles in an organizational hierarchy.
• 2 years of experience supporting end users in an enterprise application environment (Salesforce.com, ERP, or similar application preferred).
• Experience working with customer support, helpdesk, or similar tools for capturing, managing, and responding to user requests.
• Ability to research, troubleshooting, and problem solve for complex technical issues with minimal supervision.
• Works independently with minimal guidance. Excellent team player.
• Performs duties efficiently, even with frequent interruptions, distractions, and/or changing priorities.
• Possesses excellent customer service and outstanding interpersonal skills.
• Completes projects and assignments with attention to detail and high degree of accuracy.
• · Communicates very well both verbally and in written format.
• · Listens perceptively and conveys awareness and understanding.
• · Reads, writes, and speaks in Standard English.
• · Able to lift and carry up to 25 lbs.

Job Type: Full-time

Pay: $13.54 - $34.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Schedule:

• Day shift
• Monday to Friday

Ability to commute/relocate:

• Palmetto, FL 34221: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Help desk: 1 year (Preferred)
• Windows: 1 year (Preferred)

Work Location: In person

Salary : $14 - $34