Fraud & Loss Prevention Analyst I

Description

Sunflower Bank, N.A. is looking for a qualified, motivated individual for the role of Fraud & Loss Prevention Analyst I in Plano, TX. The primary responsibility of this role is to conduct thorough investigations into several types of fraud, including ACH, wire, check, Zelle, and debit/credit card fraud. The Fraud & Loss Prevention Analyst I is responsible for interacting with customers, managing the intake process, conducting investigations, and coordinating with relevant internal teams. Additionally, the Fraud & Loss Prevention Analyst I ensures that appropriate fraud mitigation measures are performed while attempting to recover fraud losses.

• Act as the primary contact for customers regarding inbound/outbound calls and email correspondence related to suspected fraudulent activity.
• Conduct comprehensive intake interviews with customers and stakeholders to gather detailed information regarding the alleged fraudulent activities.
• Comprehensively mitigate fraud related activities by ensuring all necessary steps are taken to investigate and address potential fraudulent incidents and execute appropriate recovery efforts as needed.
• Accurately and consistently document and maintain detailed case files, ensuring all relevant information and evidence are properly recorded and organized.
• Create and submit Questionable Activity Reports (QARs) for fraudulent transactions.
• Utilize various fraud detection systems and reports to analyze transactional data, identify patterns, and assess potentially fraudulent activities.
• Investigate and analyze suspicious transactions, including researching customer account history, reviewing transactional data, and verifying information through internal and external sources.
• Collaborate closely with internal stakeholders, such as fraud prevention team, customer service, compliance, and legal departments, to gather additional information and coordinate investigations.
• Communicate with customers regarding the status of their fraud investigations, providing updates and resolution timelines as appropriate.

Education / Experience Preferred:

• Strong knowledge of fraud prevention techniques, investigation procedures, and regulatory compliance.
• Strong knowledge of fraud prevention techniques, investigation procedures, and regulatory compliance preferred.
• Familiarity with ACH, wire, check, Zelle, and debit card fraud investigation processes and protocols preferred.
• Excellent analytical and problem-solving skills, with the ability to interpret complex data and identify patterns or anomalies.
• Capable of effectively managing disruptions and unexpected events during the workday.
• Exceptional verbal and written communication skills, with the ability to effectively interact with customers and stakeholders via e-mail and telephone.
• Detail-oriented with strong organizational and documentation skills.
• Ability to work independently, manage multiple priorities, and meet deadlines.
• Knowledge of and ability to use processes, tools, and techniques for detecting, addressing, and preventing fraud.
• Professional certifications related to fraud prevention, such as Certified Fraud Examiner (CFE), are a plus.
• Spanish bilingual preferred.
• Ability to maintain confidentiality.

Pay is dependent on knowledge, skills, abilities, experience and location.

Sunflower Bank Benefits employees enjoy outstanding benefits, including:

• 401(k) Plan with 6% Match
• Health/Dental/Vision Insurance
• Company-paid Life Insurance
• Tuition Reimbursement
• Fitness Reimbursement
• Paid Time Off
• Volunteer Leave
• Paid Holidays
• Plus many more employee perks & incentives!