Dispensary Manager

COMPANY OVERVIEW

Recently named one of Entrepreneur magazine’s Top 100 Cannabis Leaders, Cresco Labs is one of the largest vertically-integrated multi-state cannabis operators in the United States. Cresco is built to become the most important company in the cannabis industry by combining the most strategic geographic footprint with one of the leading distribution platforms in North America. Employing a consumer-packaged goods (“CPG”) approach to cannabis, Cresco’s house of brands is designed to meet the needs of all consumer segments and includes some of the most recognized and trusted national brands including Cresco, Remedi and Mindy’s, a line of edibles created by James Beard Award-winning chef Mindy Segal. Sunnyside*, Cresco’s national dispensary brand is a wellness-focused retailer designed to build trust, education and convenience for both existing and new cannabis consumers. Recognizing that the cannabis industry is poised to become one of the leading job creators in the country, Cresco has launched the industry’s first national comprehensive Social Equity and Educational Development (SEED) initiative designed to ensure that all members of society have the skills, knowledge and opportunity to work in and own businesses in the cannabis industry. 

MISSION STATEMENT

At Cresco, we aim to lead the nation’s cannabis industry with a focus on regulatory compliance, product consistency, and customer satisfaction. Our operations bring legitimacy to the cannabis industry by acting with the highest level of integrity, strictly adhering to regulations, and promoting the clinical efficacy of cannabis. As Cresco grows, we will operate with the same level of professionalism and precision in each new market we move in to.

JOB SUMMARY

Cresco Labs is seeking a Dispensary Manager who will be responsible for managing all day-to-day operations the Cresco dispensary in accordance with the state regulations, the standards set by the Company and responsible for the overall profitability of the dispensary. The Dispensary Manager provides support to all dispensary staff, which includes: scheduling, training, providing policy and procedure updates, keeping updated with industry news and product information. The Dispensary Manager is responsible for ordering and receiving of all inventory and products, arranging deliveries with logistics team, maintaining agent and facility compliance and cleanliness.

CORE JOB DUTIES

Agent Support and Management:

• Responsible for managing dispensary staff, schedules, inventory, and patient/customer relations
• Serves as a resource for dispensary staff concerning products and services, policies and procedures, industry news and changes in regulations
• Responds to all staff questions, concerns or suggestions
• Resolves any conflict immediately
• Responsible for delegating tasks to Wellness Advisors in order to maintain a compliant and clean facility
• Coordinates with the upper management to ensure accurate information is communicated to dispensary staff
• Managing and implementing training on POS system

Customer Service:

• Provides superior customer service for vendors, patient/customers and caregivers
• Responds to all patient/customer complaints, requests, concerns, suggestions
• Oversees orders and deliveries to ensure accurate order information and timeliness of deliveries

Reports, Documentation and Profitability:

• Maintain accurate records of all dispensary activities including daily cash reconciliations, patient/customer records, sales, deliveries and returns in accordance with the State of Illinois and the standards set by Company
• Accurate daily, weekly, and monthly recaps and reporting from sales data and patient counts
• Maintain inventory control system and perform daily counts of all medical cannabis and medical cannabis products in the facility
• Provide regular inventory, sales, and profitability reports to the Management Team.

REQUIRED EXPERIENCE, EDUCATION AND SKILLS

• 3-5 years of Retail Management experience required
• Proficient in MS Office, Highly Proficient in MS Excel
• Detail-oriented
• Experience in data entry, data management ideal
• Demonstrated ability to learn and apply technical and product-related information in a professional consultative manner
• Strong business acumen including excellent communication, interpersonal, and persuasive skills
• Must maintain a high level of integrity, personal motivation, and sense of urgency
• After-hours work required to manage sales facing inventory and order entry
• Experience in a fast-paced environment and compliance driven
• Industry experience preferred but not required

BENEFITS

Cresco Labs is proud to offer eligible employees a robust offering of benefits including, major medical, dental and vision insurance, a 401(K)-match program, FSA/HSA programs, LTD/STD options, life insurance and AD&D.  We also offer eligible employees paid holidays and paid time off.  Other rewards may include annual discretionary bonuses, stock options as well as participation in our employee discount program. Benefits eligibility for permanent positions may vary by full-time or part-time roles, location, or position.

ADDITIONAL REQUIREMENTS

• Must be 21 years of age or older to apply
• Must comply with all legal or company regulations for working in the industry 

Cresco Labs is an Equal Opportunity Employer and all applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.